- Lot 1. Technology and Digital Consultancy Services
- Lot 2. Transition & Service Integration and Management (SIAM)
- Lot 3. End User Services
- Lot 3a. End User Services (lower value and complexity)
- Lot 4. Infrastructure Management
- Lot 4a. Infrastructure Management (lower value and complexity)
- Lot 5. Application and Data Management
- Lot 5a. Application and Data Management (lower value and complexity)
- Lot 6. Major Technology Services Transformation Programmes
Scope
Reference
RM6190
Description
This framework is for the provision of technology and digital
consultancy services, transition and SIAM, end user services,
infrastructure services, live service management and maintenance,
asset management, application development and lifecycle
management services, data management, security management and transformation services.
Bidders that were successful in the two corresponding Matrix Component Lots (as applicable to each Matrix Lot) have been automatically added to the relevant Matrix Lots as listed below:
Lot 1: 1.2, 1.3, 1.4, 1.5, 1.3a, 1.4a, 1.5a
Lot 2: 1.2, 2.3, 2.4, 2.5
Lot 3: 1.3, 2.3, 3.4, 3.5
Lot 3a: 3a, 1.3a, 3a.4a, 3a.5a
Lot 4: 1.4, 2.4, 3.4, 4.5
Lot 4a: 1.4a, 3a.4a, 4a.5a
Lot 5: 1.5, 2.5, 3.5, 4.5
Lot 5a: 1.5a, 3a.5a, 4a.5a
Commercial tool
Establishes an open framework
Lot 1. Technology and Digital Consultancy Services
Description
Provides access to technology and digital consultancy services including:- technology and digital strategy- service design- other technology and digital consultancy services
Lot 2. Transition & Service Integration and Management (SIAM)
Description
Provides access to a range of services to deliver technology service transition and SIAM including:- project and programme management- service transition implementation and management- post service transition management and review- risk analysis and management- knowledge transfer
Lot 3. End User Services
Description
Provide access to a range of services to deliver end user services including:- end user support- end user computing and device management
Lot 3a. End User Services (lower value and complexity)
Description
Lot 3a: Provide access to a range of services (lower value and complexity) to deliver end user services including:- end user support- end user computing and device management
Lot 4. Infrastructure Management
Description
Provide access to a range of services to deliver infrastructure management including:- IT operations and service management- security management- network infrastructure management- hardware and software asset management
Lot 4a. Infrastructure Management (lower value and complexity)
Description
Provide access to a range of services (lower value and complexity) to deliver infrastructure management including:- IT operations and service management- security management- network infrastructure management- hardware and software asset management
Lot 5. Application and Data Management
Description
Provide access to a range of services to deliver application and data management including:- application development, management and support- data warehouse, database and data management
Lot 5a. Application and Data Management (lower value and complexity)
Description
Provide access to a range of services (lower value and complexity) to deliver application and data management including:- application development, management and support- data warehouse, database and data management
Lot 6. Major Technology Services Transformation Programmes
Description
Provides access to a range of services covering lots 1, 2, 3, 4 and 5.
Framework
Open framework scheme end date (estimated)
11 December 2033
Maximum percentage fee charged to suppliers
1%
Further information about fees
The Supplier will pay, excluding VAT, 1% of all the Charges for the
Deliverables invoiced to the Buyer under all Call-Off Contracts.
Framework operation description
Refer to Framework Schedule 7 for details of the competitive
selection processes for the award of contracts under this framework.
In the event that there is a challenge to the Competition and such a challenge is confined to any one particular Lot, the Authority reserves the right to the extent that it is lawful to do so, to conclude a Framework Contract with the successful Suppliers in respect of the Lot(s) that has (have) not been so challenged." and this should go in the lot descriptions the rest is covered in the ITT The Authority also reserves the right to extend Lots by varying durations.
Call-Off Contracts may be awarded by Buyers either via a Competitive Selection Process or under Lots 1, 2, 3, 3a, 4, 4a, 5 and 5a only using an Award Without Competition process, as described in Framework Schedule 7 of the Framework Contract. If a Buyer wishes to award a Call-Off Contract under the Framework using the Award Without Competition process, the Buyer must use the Framework Catalogues for the relevant Lot, which will be made available to Buyers by the Authority, and must apply the objective mechanism for supplier selection set out within Framework Schedule 7 of the Framework Contract to the Catalogue Item(s) available within Framework Catalogues that meet the Buyer's requirements. The Catalogue Items available within the Framework Catalogues may be updated from time
to time during the Framework Contract Period in line with the specific Catalogue operation and update process described in Annex A to Framework Schedule 7 of the Framework Contract.
Where two or more Suppliers are successfully appointed to an available Lot for this Framework, excluding Lot 6, Matrix Lots will be formed. The matrix lots, and corresponding component lots, are set out in Attachment 1 and in Framework Schedule 1 Specification.
Award method when using the framework
Either with or without competition
Contracting authorities that may use the framework
Please refer to attachment RM6190 Technology Services 4 -
Customer List
Contract 1. Lot 1 - Technology and Digital Consultancy Services
Lots
Lot 1. Technology and Digital Consultancy Services
Supplier
Contract value
- £960,000,000 excluding VAT
- £1,152,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Contract 2. Lot 2. Transition & Service Integration and Management (SIAM)
Lots
Lot 2. Transition & Service Integration and Management (SIAM)
Supplier
Contract value
- £1,600,000,000 excluding VAT
- £1,920,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Contract 3. Lot 3. End User Services
Lots
Lot 3. End User Services
Supplier
Contract value
- £1,600,000,000 excluding VAT
- £1,920,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Contract 4. Lot 3a. End User Services (lower value and complexity)
Lots
Lot 3a. End User Services (lower value and complexity)
Supplier
Contract value
- £480,000,000 excluding VAT
- £576,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Contract 5. Lot 4. Infrastructure Management
Lots
Lot 4. Infrastructure Management
Supplier
Contract value
- £2,080,000,000 excluding VAT
- £2,496,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Contract 6. Lot 4a. Infrastructure Management (lower value and complexity)
Lots
Lot 4a. Infrastructure Management (lower value and complexity)
Supplier
Contract value
- £480,000,000 excluding VAT
- £576,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Contract 7. Lot 5. Application and Data Management
Lots
Lot 5. Application and Data Management
Supplier
Contract value
- £3,200,000,000 excluding VAT
- £3,840,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Contract 8. Lot 5a. Application and Data Management (lower value and complexity)
Lots
Lot 5a. Application and Data Management (lower value and complexity)
Supplier
Contract value
- £1,600,000,000 excluding VAT
- £1,920,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Contract 9. Lot 6. Major Technology Services Transformation Programmes
Lots
Lot 6. Major Technology Services Transformation Programmes
Supplier
Contract value
- £4,000,000,000 excluding VAT
- £4,800,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Date signed
12 December 2025
Contract dates
- 12 December 2025 to 11 June 2028
- Possible extension to 11 December 2028
- 3 years
Description of possible extension:
Framework one (1) is for a term of 30 months with an option to extend for 6 months
Main procurement category
Services
CPV classifications
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Withheld Section94 Supplier
- Public Procurement Organisation Number: PBXY-3232-WNHZ
Withheld address line 1
Withheld Town
SW1A 2AS
United Kingdom
Region: UKI32 - Westminster
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 - Technology and Digital Consultancy Services
Contract 2. Lot 2. Transition & Service Integration and Management (SIAM)
Contract 3. Lot 3. End User Services
Contract 4. Lot 3a. End User Services (lower value and complexity)
Contract 5. Lot 4. Infrastructure Management
Contract 6. Lot 4a. Infrastructure Management (lower value and complexity)
Contract 7. Lot 5. Application and Data Management
Contract 8. Lot 5a. Application and Data Management (lower value and complexity)
Contract 9. Lot 6. Major Technology Services Transformation Programmes
Contracting authority
Crown Commercial Service
- Public Procurement Organisation Number: PBZB-4962-TVLR
The Capital, Old Hall Street
Liverpool
L3 9PP
United Kingdom
Telephone: 0345 410 2222
Email: info@crowncommercial.gov.uk
Website: https://www.crowncommercial.gov.uk/
Region: UKD72 - Liverpool
Organisation type: Public authority - central government