Scope
Description
The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption.
The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG’s strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.
Contract 1
Supplier
Contract value
- £1,116,384 including VAT
Above the relevant threshold
Award decision date
5 January 2026
Date assessment summaries were sent to tenderers
9 January 2026
Standstill period
- End: 20 January 2026
- 8 working days
Earliest date the contract will be signed
21 January 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
The ability to extend for a further three years, either as whole or as increments.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Minor modifications as required.
CPV classifications
- 73110000 - Research services
Information about tenders
- 3 tenders received
- 3 tenders assessed in the final stage:
- 2 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Submission
Submission type
Tenders
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Supplier
BDRC
- Public Procurement Organisation Number: PBMT-4933-VYPT
3 Thomas More Square
London
E1W 1YW
United Kingdom
Email: Tim.Sander@bva-bdrc.com
Region: UKI42 - Tower Hamlets
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
ATOC Limited / Train Information Services Limited
- Companies House: 08176197
First Floor 1 Puddle Dock
London
EC4V 3DS
United Kingdom
Region: UKI31 - Camden and City of London
Organisation type: Public authority - sub-central government