Section one: Contracting authority
one.1) Name and addresses
Dover District Council
Council Offices, White Cliffs Business Park
Whitfield, Dover
CT16 3PJ
Contact
Mr Dean Coulls
Telephone
+44 7701294353
Country
United Kingdom
Region code
UKJ4 - Kent
Internet address(es)
Main address
Buyer's address
http://www.kentbusinessportal.org.uk
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
http://www.kentbusinessportal.org.uk
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
http://www.kentbusinessportal.org.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supply, Implementation of a Customer Relationship Management Solution
Reference number
DN759736
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Dover District Council (“the Council”) wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council’s requirements.
The Contract is anticipated to commence June 25 and will continue for a period of three years.
Tender returns are to be completed and submitted electronically via the Kent Business Portal by no later than 12:00pm on 4th March 2025.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ4 - Kent
two.2.4) Description of the procurement
Dover District Council (“the Council”) wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council’s requirements.
The Contract is anticipated to commence June 25 and will continue for a period of three years.
Tender returns are to be completed and submitted electronically via the Kent Business Portal by no later than 12:00pm on 4th March 2025.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
4 March 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
4 March 2025
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Strand
London
WC2A 2LL
Country
United Kingdom