Scope
Reference
ctt_2978
Description
The User Acceptance Testing Software has been in use since January 2025 to support projects such as the Digital Front Door and Dynamic Complaint Form. The software enables FOS to test digital products with a diverse user base, identifying pain points and ensuring accessibility before full-scale development or launch. This approach reduces the risk of costly post-launch changes and supports the delivery of user-centric, compliant digital services.
Value - £37,330.94 (excluding VAT).
12 month renewal.
Contract 1. User Acceptance Testing Software
Supplier
Contract value
- £37,330.94 excluding VAT
- £44,797.13 including VAT
Below the relevant threshold
Award decision date
9 January 2026
Earliest date the contract will be signed
10 January 2026
Contract dates (estimated)
- 10 January 2026 to 1 January 2027
- 11 months, 23 days
Main procurement category
Services
CPV classifications
- 72254000 - Software testing
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
User Testing Technologies Limited
Spaces Peter House, Oxford Street
Manchester
M1 5AN
United Kingdom
Region: UKD33 - Manchester
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. User Acceptance Testing Software
Contracting authority
Financial Ombudsman Service Limited
- Companies House: 03725015
Exchange Tower, Harbour Exchange Square
London
E14 9SR
United Kingdom
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government