Section one: Contracting authority
one.1) Name and addresses
General Dental Council
Wimpole Street
London
W1G 8DQ
Contact
Mary Onuegbu
Telephone
+44 207676000
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from another address:
General Dental Council
37 Wimpole Street
London
W1G 8DQ
Contact
Mary Onuegbu
Telephone
+44 2027676000
Country
United Kingdom
NUTS code
UKG31 - Birmingham
Internet address(es)
Main address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/tenders/UK-title/3CP94U8Q7Q
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Health Regulator
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes
Reference number
GDC-2024-002
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The General Dental Council (GDC) is looking to enhance the registration experience so that it is more aligned to applicant expectations, with the potential to also improve the registrant experience.
At the forefront they require the development of a seamless digital (paperless) registration process for Dental Care Professionals (DCPs) and Dentists that is integrated with the GDC’s CRM platform that enables the storage and upload of documentation, wherever possible, allowing a faster; lower risk path to registration that allows both GDC and applicants to track the progress of their application. The aim is to move to a digital (paperless) registration process for DCPs and Dentists that is integrated with GDCs CRM platform (Microsoft Dynamics CRM). The process must allow for an application to be completed online, with functions to allow for the safe upload of all required documents for registrants; & which synchronizes uploaded data to the in-house CRM system with an associated workflow
two.1.5) Estimated total value
Value excluding VAT: £2,300,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
- 72220000 - Systems and technical consultancy services
- 72200000 - Software programming and consultancy services
- 72600000 - Computer support and consultancy services
- 72222000 - Information systems or technology strategic review and planning services
two.2.3) Place of performance
NUTS codes
- UKG31 - Birmingham
Main site or place of performance
Birmingham
two.2.4) Description of the procurement
The GDC is looking to procure a Software as a Services (SAAS). The solution must be ‘out of the box’ which can be configured to meet our specific requirements and can integrate with our CRM system.
The Supplier will be required to deliver the following high-level requirement as part of their solution:
- Implementation plan; project management and quality assurance arrangements.
- Design, configuration, approach, and planning.
- Security plan.
- Testing and Acceptance plan (including User Acceptance Testing, system, interface, and regression testing).
- Training and skills transfer. Training will be required for different types of users (to be agreed with the GDC); this will include and not be limited to tailored standard operating procedures designed for GDC users.
- Data migration and integration to the existing GDC CRM.
- Continuing assistance for users during initial period of go-live operation (such as on-site support for a period immediately following initial operational running down to telephone support for a further period).
- Support/maintenance and enhancement Services as part of the Contract.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,300,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
72
This contract is subject to renewal
Yes
Description of renewals
The contract will be for an initial 3 years which may be extended by a further 3 years, increment to be decided by the Authority.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for an initial 3 years which may be extended by a further 3 years, increment to be decided by the Authority.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
A provision for additional services are provided for in the Contract.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
4 March 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
4 March 2024
Local time
12:15pm
Place
West Midlands
Information about authorised persons and opening procedure
Procurement Team
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./3CP94U8Q7Q" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./3CP94U8Q7Q
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/3CP94U8Q7Q" target="_blank">https://www.delta-esourcing.com/respond/3CP94U8Q7Q
GO Reference: GO-2024118-PRO-24995785
six.4) Procedures for review
six.4.1) Review body
General Dental Council
37 Wimpole Street
London
W1G 8DQ
Telephone
+44 2076760000
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
General Dental Council
37 Wimpole Street
London
W1G 8DQ
Telephone
+44 2076760000
Country
United Kingdom
Internet address
six.4.4) Service from which information about the review procedure may be obtained
General Dental Council
37 Wimpole Street
London
W1G 8DQ
Telephone
+44 200767660000
Country
United Kingdom