Section one: Contracting entity
one.1) Name and addresses
ENERGIA GROUP NI HOLDINGS LIMITED
Greenwood House 64 Newforge Lane
Belfast
BT95NF
Contact
Debra Stevenson
Telephone
+44 2890685064
Country
United Kingdom
NUTS code
UKN06 - Belfast
Companies House
NI033250
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://procurement.energiagroup.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procurement.energiagroup.com/
one.6) Main activity
Electricity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Automated Payment Services
Reference number
EG22001
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Energia Group is seeking to procure Automated Payment services (Payment Services), for the processing of online customer payments within both NI and ROI and support of the current websites and apps.
two.1.5) Estimated total value
Value excluding VAT: £2,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48100000 - Industry specific software package
- 48400000 - Business transaction and personal business software package
- 48600000 - Database and operating software package
- 48800000 - Information systems and servers
- 48900000 - Miscellaneous software package and computer systems
- 72210000 - Programming services of packaged software products
- 72230000 - Custom software development services
- 72250000 - System and support services
- 72260000 - Software-related services
two.2.3) Place of performance
NUTS codes
- UKN - Northern Ireland
two.2.4) Description of the procurement
Energia Group are seeking to appoint a contractor to provide a range of Automated Customer Payment Services for the processing of online customer payments in Northern Ireland and the Republic of Ireland (RoI) via internet and mobile device applications.
A brief description of the Payment Services required, is set out below:
Service Name Contractor/s Service Requirements
Keypad Transactions
1 The ability for "pay as you go" (known as "Keypad") customers to buy electricity by online channels (Web & App).
2 The ability for Keypad customers to have their Powercode re-issued by online channels.
Account Balances and Full / Part Bill Payments
1 The ability for billed customers (i.e. non-Keypad) to obtain their account balance by online channels (Web & App).
2 The ability for billed customers (i.e. non-Keypad) to make full bill or part bill payments by online channels.
Network Services Provision of both a real-time payment facility and batch file upload process to enable the collection of payments and capture customer reference details.
Reporting Provision of on-line daily summary & detail reports of the transactions processed.
Settlement
1 Pay to Energia Group all payments collected from customers, less any authorised refunds made.
2 Operate effective systems to ensure the timely transmission of payments to Energia Group.
App & Web support
Support and provision of existing of Power NI and Energia payment pages and existing mobile applications.
Customer Payment Methods and Indicative Volumes in NI
Power NI currently supplies electricity to 39,000 businesses and 477,000 domestic customers in NI and offer a range of tariffs. Approximately 179,000 of Power NI's domestic customers have an innovative Keypad meter (PAYG) installed.
Energia Domestic supplies electricity to 200,000 customers with approximately 300 of these customers using a Keypad meter.
Energia Commercial supplies electricity to 23,000 customers. 2,000 of theses customers are in NI with the remaining 21,000 in ROI.
Details of the current number and value of Power NI transactions is set out below:
Customer Detail Number of transactions per annum
Bill payment (Domestic & Commercial) via on line and mobile applications c161k
Keypad Top Up (Domestic Only) via on line and mobile applications C2.8m
Sub-total C2.96m
Details of the current number and value of Energia transactions is set out below:
Customer Detail Number of transactions per annum
Domestic Bill payment via online and mobile applications C225k
Commercial Bill payment via online and mobile applications C6k
Sub-total C231k
Indicative volumes are as follows:
Power NI Keypad Payment Online & App - c2.82m per annum
Power NI Bill Payment Online & App - c161k per annum
Energia Domestic Payments Online & App - c225k per annum
Energia Payment Commercial Payments Online - c6k per annum.
These annual volumes are indicative only and do not constitute a commitment to these volumes due to flexing needs and a change in customer demand.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a further maximum period of 24 months.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Maximum number: 5
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Details are described in the Project Information Memorandum (PIM) and Pre-Qualification Questionnaire (PQQ) which will be available to any Applicant that registers and on request by email to AutomatedPaymentServices@energiagroup.com
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria
Applicants will be assessed in accordance with the Utilities Contracts Regulations 2016, as amended, on the basis of information provided in response to a pre-qualification questionnaire ("PQQ") in line with those instructions and criteria for qualitative selection outlined in the Project Information Memorandum (PIM).
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
23 February 2023
Local time
2:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
9 March 2023
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.3) Additional information
Interested parties should contact Procurement at Energia Group at the following email address,
AutomatedPaymentServices@energiagroup.com
to register an interest, and access to the Data Room and relevant documentation will be implemented.
six.4) Procedures for review
six.4.1) Review body
Energia Group NI Holdings Limited
Greenwood House 64 Newforge Lane
Belfast
BT9 5NF
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Energia Group NI Holdings Limited will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. Applicants which are unsuccessful shall be informed by Energia as soon as possible after the decision has been made as to the reasons why the Applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Utilities Contracts Regulations 2016 provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court (England, Wales, and Northern Ireland). Any such action must generally be brought within 30 days. If a declaration of ineffectiveness is sought, any such action must be brought within 30 days where Energia has communicated the award of the contract and a summary of reasons to tenderers, or otherwise within 6 months of the contract being entered into. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order Energia to amend any documents and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order Energia to pay a fine, and/or order that the duration of the contract/s be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.