Section one: Contracting authority
one.1) Name and addresses
King's Interventional Facilities Management
Unit 1, KCH Business Park, 129 Coldharbour Lane
London
SE5 9NY
Contact
Sophia Sofocleous
Telephone
+44 2045510991
Country
United Kingdom
Region code
UKI4 - Inner London – East
Internet address(es)
Main address
Buyer's address
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Independent NPS Surveys
two.1.2) Main CPV code
- 79342311 - Customer satisfaction survey
two.1.3) Type of contract
Services
two.1.4) Short description
KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers.
two.1.5) Estimated total value
Value excluding VAT: £30,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79411000 - General management consultancy services
two.2.3) Place of performance
NUTS codes
- UKI45 - Lambeth
two.2.4) Description of the procurement
Looking for suppliers to conduct the following service:
• Minimum of 250-300 NPS surveys that evaluates our supply chain and technician functions across Denmark Hill Hospital (DMH) site and Princess Royal University Hospital (PRUH) sites.
• This will be split roughly one-third technician customers and two-thirds supply chain customers.
• With regards sites, this will be split roughly one-third PRUH and two-thirds DMH.
• Analysis of results with clear recommendations for improvements KFM should consider making will be required.
• NPS standard survey questions apply.
two.3) Estimated date of publication of contract notice
1 March 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes