Section one: Contracting authority
one.1) Name and addresses
London Borough of Redbridge
Lynton House , 255-259 High Road
Ilford
IG1 1NY
Contact
- Gemma Edwards
Gemma.Edwards@walthamforest.gov.uk
Telephone
+44 7810501769
Country
United Kingdom
Region code
UKI53 - Redbridge and Waltham Forest
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Dynamic Purchasing Vehicle for the provision of supported living services for adults with learning disability, mental health and autism
Reference number
DN745470
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council of the London Borough of Redbridge (“the Authority”) sought Tenders from suitably
experienced and qualified organisations for the Dynamic Purchasing Systems for the provision of Supported Living Services.
A new commissioning model for supported living services for adults with learning disabilities, mental health and autism has been co-designed with our residents, practitioners, providers and carers. The model is strengths based and focuses on achieving improved outcomes for people; preventing people’s ‘needs escalating, whilst supporting people to maximise their independence. The approach enables providers to work closely with individuals who are referred into their services, to create a bespoke offer for each individual which addresses what is important to them and delivers services which the Council, providers and people themselves will be able to measure. The progression pathway is embedded in the supported living model. It is a person-centred approach which embeds and encourage concept that ‘Supported Living’ is a part of a person’s journey and not the destination. It recognises that every person with a Learning Disability, Mental Health condition or Autism has the potential and opportunity to move to a higher level of functioning if they are given the appropriate care and support.
The practice is based on:
• Focussing on strengths, rather than a deficit based, assessment and support planning.
• With an emphasis on improving and sustaining independence living abilities.
• Recognising the difference between maintenance and development needs.
• Use goal directed support planning.
• Undertake outcome focused reviews.
• Take a positive risk management.
Some of the outcomes that the council, residents and providers will be able to measure include:
○ Ensuring quality of life for people with care and support needs.
○ Delaying and reducing the need for care and support.
○ Ensuring that people have a positive experience of care and support.
○ Safeguarding adults whose circumstances make them vulnerable and protect them from avoidable harm.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £66,000,000
two.2) Description
two.2.1) Title
LOT 1: LOW AND MEDIUM NEEDS
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKI53 - Redbridge and Waltham Forest
two.2.4) Description of the procurement
The Authority sought suppliers who can support people with low level needs with aspects of their
daily living. The people have a diagnosis of a learning disability and or, mental health and or autism. This may include people who are receiving S117 aftercare support. People in LOT 1 will require support with the following tasks which may include and not limited to:
• Claiming benefits, income maximisation and budgeting,
• Prompting or managing and maintaining personal hygiene,
• Maintaining home environment,
• Enabling social inclusion and community integration,
• Maintaining adequate nutrition, meal planning and/or meal preparation,
• Medication compliance (prompting or administration),
• Managing and maintaining tenancy,
• Support to access gainful daytime such as employment, training or leisure activities,
• Develop capabilities and skills to progress to independent living
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
LOT 2: HIGH AND SPECIALIST NEEDS
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKI53 - Redbridge and Waltham Forest
two.2.4) Description of the procurement
The Authority sought suppliers who can support who have a diagnosis of a learning disability and or mental health condition and or autism. People may have additional conditions which may need specialist support. The specialisms will include challenging behaviour, acquired brain injury, complex epilepsy, Prader Willi syndrome, Korsakoff syndrome, substance misuse and dual diagnosis. People in LOT 2 may have multiple and interacting mental health conditions e.g. personality disorder. Some people may be actively using substances, may have chaotic lifestyles and presentations, may have experienced domestic abuse and other types of abuse which results in a history of trauma and are at risk of relapse. This may include people who are receiving S117 aftercare support.
Providers will be required support people with all the tasks outlined for Lot 1 with the addition of:
• Regular supervision throughout the day,
• Behaviour management eg psychologist implemented behavioural, drug and alcohol safety plan,
• Support with eating, feeding, personal care, continence care,
• Medication administration,
• Develop skills to become independent or more independent with activities,
• Supported recovery setting to achieve their aspirations by building upon their strengths, skills and
knowledge,
• Intense support to achieve personal recovery, an appropriate, assertive support response is needed to ensure prevention of escalation and support progression.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
LOT 3: COMPLEX AND BESPOKE NEEDS
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKI53 - Redbridge and Waltham Forest
two.2.4) Description of the procurement
The Authority sought suppliers who can support people with a diagnosis of a learning disability,
mental health condition and/or autism. People in LOT 3 have very complex needs and require individually bespoke support with accommodation. This includes Transforming Care Partnership (TCP) who have very complex needs who require individually bespoke support with accommodation. People may be discharged from having ben assessed in hospital and treated in hospital or secure units for a long time with complex behaviour needs, who have had care packages breakdown multiple times, are jointly funded with health, have a history of offending or high-risk behaviour. Providers will be required to support people with all the tasks outlined for Lot 2 with the addition of:
• 1-2-1 or more support or supervision on a 24-hour basis.
• Behaviour management on a daily basis.
• Highly coordinated and regular review support planning to manage their lives in the short and long term.
• Successfully managing transitions from assessment and transitions units into the community.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-031876
Section five. Award of contract
Contract No
LOT 1: LOW AND MEDIUM NEEDS
Lot No
1
Title
LOT 1: LOW AND MEDIUM NEEDS
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
22 August 2025
five.2.2) Information about tenders
Number of tenders received: 197
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Access for Care
Avalon House 45 Tallon Road, Hutton
Brentwood
CM13 1TG
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Aurora Nexus
Unit 3 California Building, Deals Gateway
London
SE13 7SB
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BS CARE MANAGEMENT SERVICES LTD
4 Commonwealth House, Montreal Road
Tilbury
RM18 7QX
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Care 4 All Ltd
First Floor, Bury Park Community Resource Centre 161-161B Dunstable Road
Luton
LU1 1BW
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Care 4 You (C4U) Ltd
18 Curtis Road, Hornchurch
Romford
RM11 2NP
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Carefield Support Services
128 City Road
London
EC1V 2NX
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dion care services
Cornwallis House, Howard Chase
Basildon
SS14 3BB
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Ebony Healthcare Services limited
Suite G42 Jubilee House, 3 The Drive, Brentwood
Essex
CM13 3FR
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
FILEY CARE AND SUPPORT LTD
78 Lancaster Road
London
EN2 0BX
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
First Choice Consultancy
The Hubb, 335-351 Rainham Road, South Dagenham
Essex
RM10 8QR
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Homesdale Supported Living Ltd
30 Homesdale Road
Bromley
BR2 9LD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
ICare Resource Limited
Unit 7.1.1 Town Quay Wharf Abbey Road, Barking
Essex
IG11 7BZ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Leyton House Community Care Ltd
4 Gainsborough Road, Leytonstone
London
E11 1HT
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
LODGE GROUP CARE UK LTD
87 High Street, Heathfield
East Sussex
TN21 8JA
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
lorabloomscare services limited
Jhumat House, 160 London Road
Barking
IG11 8BB
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Maison Moti Ltd
8a Southbury Road
Enfield
EN1 1YT
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
MFCare and Housing Limited
Suite 12A Kennedy House, Murray Road
Orpington
BR5 3QY
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Moniks Care Services Limited
Bizniz Point, Crown House, Home Gardens, Dartford
Kent
DA1 1DZ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
NOMASE CARE LTD
64 Floathaven Close
London
SE28 8SN
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Philips 1924 Homecare Services Ltd
9-11 Gunnery Terrace, Cornwallis Road
London
SE18 6SW
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Royal Mencap Society
6 Cyrus Way, Hampton
Peterborough
PE7 8HP
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Sebott Solutions Limited
Hoskins Community Centre, 108 Hoskins Close
London
E16 3RU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Support By Heart
51 Dunspring Lane
Ilford
IG5 0UA
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
VERITY GROUP LIMITED
20-22 Wenlock Road
London
N1 7GU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Wellspring Care Home Ltd
102 Cranbrook Road
Ilford
IG1 4NH
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £30,000,000
Section five. Award of contract
Contract No
LOT 2: HIGH AND SPECIALIST NEEDS
Lot No
2
Title
LOT 2: HIGH AND SPECIALIST NEEDS
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
22 August 2025
five.2.2) Information about tenders
Number of tenders received: 197
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Aurora Nexus
Unit 3 California Building, Deals Gateway
London
SE13 7SB
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BS CARE MANAGEMENT SERVICES LTD
4 Commonwealth House, Montreal Road
Tilbury
RM18 7QX
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Care 4 All Ltd
First Floor, Bury Park Community Resource Centre 161-161B Dunstable Road
Luton
LU1 1BW
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Carefield Support Services
128 City Road
London
EC1V 2NX
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dion care services
Cornwallis House, Howard Chase
Basildon
SS14 3BB
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Ebony Healthcare Services limited
Suite G42 Jubilee House, 3 The Drive, Brentwood
Essex
CM13 3FR
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
FILEY CARE AND SUPPORT LTD
78 Lancaster Road
London
EN2 0BX
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
First Choice Consultancy
The Hubb, 335-351 Rainham Road, South Dagenham
Essex
RM10 8QR
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Maison Moti Ltd
8a Southbury Road
Enfield
EN1 1YT
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Philips 1924 Homecare Services Ltd
9-11 Gunnery Terrace, Cornwallis Road
London
SE18 6SW
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Royal Mencap Society
6 Cyrus Way, Hampton
Peterborough
PE7 8HP
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Sebott Solutions Limited
Hoskins Community Centre, 108 Hoskins Close
London
E16 3RU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £24,000,000
Section five. Award of contract
Contract No
LOT 3: COMPLEX AND BESPOKE NEEDS
Lot No
3
Title
LOT 3: COMPLEX AND BESPOKE NEEDS
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
22 August 2025
five.2.2) Information about tenders
Number of tenders received: 197
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Jothno Care and Support Ltd
436 High Street North, Manor Park
London
E12 6RH
Country
United Kingdom
NUTS code
- UKI - London
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £12,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
London Borough of Redbridge
Ilford
IG1 1NY
Country
United Kingdom