Scope
Reference
13306
Description
The financial burden of caring is recognised as a priority for unpaid carers and has been widely reported nationally.
This service aims to:
• Ensure unpaid carers receive the financial support they need to continue their vital role without facing undue financial hardship.
• To improve the customer journey and satisfaction with social care interventions and support.
The Income Maximisation service will support Carers to identify and access the financial support they are entitled to. By guiding Carers to the financial resources and entitlements available to them, the service will play a crucial role in reducing financial stress for the
whole family and enhancing carer economic well-being.
The service will provide a well-defined support 'offer', tailored to accommodate the diverse needs of Carers by adapting how advice is delivered. We expect that various methods will be available for Carers to access support, including online solutions to reach more Carers where applicable.
Contract 1
Supplier
Contract value
- £300,000 excluding VAT
- £360,000 including VAT
Below the relevant threshold
Award decision date
8 January 2026
Earliest date the contract will be signed
23 January 2026
Contract dates (estimated)
- 1 February 2026 to 31 January 2028
- 2 years
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKJ2 - Surrey, East and West Sussex
Information about tenders
- 4 tenders received
- 4 tenders assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 2 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Supplier
SURREY WELFARE RIGHTS UNIT
- Companies House: 03335128
- Public Procurement Organisation Number: PWJQ-7411-QWHH
Unit 14a Monument Way East
Surrey
GU21 5LY
United Kingdom
Email: bureau@swru.org
Website: http://www.swru.org
Region: UKJ25 - West Surrey
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Contract 1
Contracting authority
Surrey County Council
- Public Procurement Organisation Number: PWRH-8974-TNBV
Woodhatch Place, 11 Cockshot Hill
Reigate
RH2 8EF
United Kingdom
Region: UKJ26 - East Surrey
Organisation type: Public authority - sub-central government