Section one: Contracting entity
one.1) Name and addresses
United Utilities Water Limited
Lingley Mere Business Park
Warrington
WA5 3LP
Contact
Jack Bate
RegulatoryProcurementTeam@uuplc.co.uk
Telephone
+44 1925000000
Country
United Kingdom
NUTS code
UKD - North West (England)
National registration number
02366678
Internet address(es)
Main address
http://www.unitedutilities.com
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Services -Contract - Second Line Support of STS GeoSCADA
Reference number
PRO004559
two.1.2) Main CPV code
- 72261000 - Software support services
two.1.3) Type of contract
Services
two.1.4) Short description
United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU’s current install is Schneiders GeoSCADA system.
The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers:
• Hardware Services – repair/return services
• Software Services – Bug fix and test
• Service management
• Incident management
• Monitoring and support – Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72261000 - Software support services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU’s current install is Schneiders GeoSCADA system.
The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers:
• Hardware Services – repair/return services
• Software Services – Bug fix and test
• Service management
• Incident management
• Monitoring and support – Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure.
Services include:
• 24x7 service desk contactable by telephone, email and via web interface
• 24x7 support for all components including any required on site engineering attendance
• Incident management in line with UU procedures
• Problem management in line with UU procedures
• Provision of Service summary and detailed service level report to an agreed calendar
• Compliance to agreed KPI’s and/or Service levels
• Provision of monitoring of all supported components
• Provision of a secure portal for UU to access providers services and reporting
For further information please refer to the document attached to this notice named Appendix A - Detailed Scope Second Line Support of GeoSCADA
two.2.14) Additional information
This PIN is a request for information only at this stage. A future procurement is planned and we estimate the Contract Notice will be published later in the year 2022.
Response deadline (UK time): 01/02/2022 17:00
two.3) Estimated date of publication of contract notice
30 June 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
Instructions for response can be found by selecting event ID 48893 from the list of events found at the link below:
https://uk.eu-supply.com/ctm/supplier/publictenders?B=UNITEDUTILITIES
If you are not registered on Mercell EU Supply, please refer to the New Supplier Registration guide which has been uploaded on to the event. Respondents are asked to complete and return the response sheet and direct all questions via Mercell EU Supply.
Response deadline (UK time): 01/02/2022 17:00