Scope
Reference
TC2417
Description
Thames Water Utilities Limited seeks to procure an Enterprise Content Management (ECM) platform. The scope excludes implementation or professional services The ECM solution will manage unstructured and semi‑structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities.
The Authority intends to award a single contract covering software subscription/licenses. Thames Water reserves the right to refine the award criteria.
Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday, 2 Frbruary 2026, at 10 am.
Total value (estimated)
- £5,000,000 excluding VAT
- £6,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 30 April 2026 to 30 April 2031
- Possible extension to 29 April 2033
- 7 years
Description of possible extension:
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.
Options
The right to additional purchases while the contract is valid.
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKI - London
- UKJ - South East (England)
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
23 January 2026, 5:00pm
Submission type
Requests to participate
Deadline for requests to participate
2 February 2026, 10:00am
Submission address and any special instructions
Please fill out this form to gain access to the PSQ documents.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
30 April 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical | The contract will be awarded based on an evaluation: Solution Capability - Ability of the ECM platform to meet Thames Water's core requirements for managing enterprise content, including governance,... |
Quality | 70% |
| Commercial | Total Cost of Ownership (TCO) - Assessment of overall cost including licensing, support, and any future scalability costs. Pricing Structure & Transparency - Clarity and competitiveness of pricing... |
Cost | 30% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
Thames Water Utilities Limited ("the Authority") will award the contract using a Competitive Flexible Procedure comprising a pre qualification stage, successive tendering rounds with negotiation, presentation and a final submission.
Contracting authority
THAMES WATER UTILITIES LIMITED
- Companies House: 02366661
- Public Procurement Organisation Number: PNQQ-4647-DTCV
Clearwater Court
Reading
RG1 8DB
United Kingdom
Region: UKJ11 - Berkshire
Organisation type: Private utility