Section one: Contracting authority
one.1) Name and addresses
Derby City Council
Council House, Corporation Street
Derby
DE1 2FS
Contact
Mr Stephen Cotterill
Telephone
+44 1332641623
Country
United Kingdom
NUTS code
UKF11 - Derby
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TD1606 - Extra Care Services
Reference number
DN520492
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Derby City Council is tendering for Care Quality Commission (CQC) registered Extra Care Services for adults, 18 years and over who are Residents within one of the five Extra Care Schemes in Derby.
Overview of Requirement
The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give Residents re-assurance if they have a care emergency.
Service Providers will be required to provide an onsite team at each of the schemes that will:
a) deliver a Planned Home Care for Full Customers, i.e. residents in the Scheme who have been assessed as meeting the eligibility criteria for Derby City Council and have been allocated a Planned Home Care service by the Council.
b) deliver a 24/7 Emergency Response Service to all Residents in response to calls from the onsite alarm system and other emergency service requests.
c) supply Wellbeing Service for Full Customers, a home care service that will be developed with Full Customers and partners to provide care and support to Full Customers to enable them to be more independent and to access social activities and other opportunities to support their outcomes.
d) work in partnership with the Housing Provider to deliver a seamless care and housing support service to Residents.
This Specification sets out the requirements for the Service that Residents will require from the Extra Care Service and should be read in conjunction with the Tender Document, Framework Agreement, Individual Agreement, Order Form and all other associated documents.
LOTS - STRUCTURE OF FRAMEWORK
Lot 1 South
• Handyside Court, Rowena Close, Alvaston Derby DE24 8HQ
• Sunnyfield Court, Blackmore Street, Sunny Hill, Derby, DE23 8AS
Lot 2 Central
• Cedar House, Leylands Estate, Broadway, Derby DE22 1AY
• Parklands View, Bath Street, Darley, Derby DE1 3BT
Lot 3 West
• Greenwich Gardens, 34 Greenwich Drive North, Mackworth, Derby, DE22 4BH
Tenderers are invited to bid for any number of Lots but will be awarded a maximum of two Lots.
A Tenderer MUST state what Lots it is bidding for and their Lot preference
The Council intends to appoint one Service Provider in each Lot.
Potential Contract Values over 4 Years
Contract Value (4yr)
Lot 1 £3,249,000
Lot 2 £4,198,000
Lot 3 £1,983,000
TOTAL £9,430,000
CQC REGISTRATION AND CQC RATING
As personal care will form part of the care packages, it is a requirement that all Service Providers of the Extra Care Service are registered with the Care Quality Commission (or any successor statutory regulation organisation) and will maintain their registration and have a CQC rating assigned to them throughout the duration of the Framework.
The Service Provider must have and maintain a CQC rating during the delivery of the Service.
• Requires Improvement
• Good
• Outstanding
If the CQC rating is ‘requires improvement’ or below the Service Provider will be expected to share their action plan with the Council to review.
A rating of ‘pending’ or no CQC rating for personal care is not acceptable to the Council. Tenderers in this situation will not be able to contract with the Council for these requirements.
two.1.5) Estimated total value
Value excluding VAT: £9,430,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
two.2) Description
two.2.1) Title
Lot 1 - South
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKF11 - Derby
Main site or place of performance
City of Derby
two.2.4) Description of the procurement
Derby City Council is tendering for Care Quality Commission (CQC) registered Extra Care Services for adults, 18 years and over who are Residents within one of the five Extra Care Schemes in Derby.
Overview of Requirement
The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give Residents re-assurance if they have a care emergency.
Service Providers will be required to provide an onsite team at each of the schemes that will:
a) deliver a Planned Home Care for Full Customers, i.e. residents in the Scheme who have been assessed as meeting the eligibility criteria for Derby City Council and have been allocated a Planned Home Care service by the Council.
b) deliver a 24/7 Emergency Response Service to all Residents in response to calls from the onsite alarm system and other emergency service requests.
c) supply Wellbeing Service for Full Customers, a home care service that will be developed with Full Customers and partners to provide care and support to Full Customers to enable them to be more independent and to access social activities and other opportunities to support their outcomes.
d) work in partnership with the Housing Provider to deliver a seamless care and housing support service to Residents.
This Specification sets out the requirements for the Service that Residents will require from the Extra Care Service and should be read in conjunction with the Tender Document, Framework Agreement, Individual Agreement, Order Form and all other associated documents.
Lot 1 South
• Handyside Court, Rowena Close, Alvaston Derby DE24 8HQ
31 single bed flats, 7 double bed flats, all rented.
The Scheme is owned and managed by Housing 21.
• Sunnyfield Court, Blackmore Street, Sunny Hill, Derby, DE23 8AS
70 double bed flats all rented.
The Scheme is owned and managed by Housing 21
Tenderers are invited to bid for any number of Lots but will be awarded a maximum of two Lots.
A Tenderer MUST state what Lots it is bidding for and their Lot preference
The Council intends to appoint one Service Provider in each Lot.
CQC REGISTRATION AND CQC RATING
As personal care will form part of the care packages, it is a requirement that all Service Providers of the Extra Care Service are registered with the Care Quality Commission (or any successor statutory regulation organisation) and will maintain their registration and have a CQC rating assigned to them throughout the duration of the Framework.
The Service Provider must have and maintain a CQC rating during the delivery of the Service.
• Requires Improvement
• Good
• Outstanding
If the CQC rating is ‘requires improvement’ or below the Service Provider will be expected to share their action plan with the Council to review.
A rating of ‘pending’ or no CQC rating for personal care is not acceptable to the Council. Tenderers in this situation will not be able to contract with the Council for these requirements.
The Service Provider will be required to be registered with the CQC to be able to deliver personal care in Derby City. Successful Service Providers not already registered to do this, will be required to have applied to CQC for registration to deliver personal care in Derby within a month of receiving the framework award letter.
The Council expects that all Service Providers will adhere to any future Care Regulator quality standards and rating systems.
If the Service Provider rating falls below the required CQC rating during the Framework Term, then they will be required to:
• Inform the Council within two working days
• Provide an action plan that is satisfactory to the Council that will address all the concerns raised by the CQC within a timescale agreed with the Council.
The Service Provider is also to inform the Council within two working days of any change in their registration status with the CQC.
Where the Council has concerns about quality of service delivery, the ability of the Service Provider to continue to provide the Service and/or Resident safety, whatever the CQC rating, the Council may terminate the Framework Agreement.
Fees
The Council has a set a maximum hourly rate for the provision of Planned Care and the 24/7 Emergency Response Service. Tenderers are required to submit a bid for the provision of the Wellbeing Services up to the maximum stated in the ITT. Tenderers must confirm that they accept this Fee structure as part of their Tender response.
Other
Tenderers must meet the minimum requirements of the main suitability questionnaire as detailed in Section 4.3 of the Tender Document.
The tendering of this contract may give rise to a possible presumption that the Transfer of Undertakings (Protection of Employment) 2006 regulations may apply in the event of this contract being awarded to a new service provider. Information relating to the personnel currently employed by the incumbent service provider will only be disclosed to tenderer's once they have signed the confidentiality agreement which can be found in procurement document.
Tenderers wishing to access the TUPE information provided to the Council will need to download and sign the agreement and return it to the Council via the messaging function on the e-procurement system. The Council provides no warranty about the accuracy of this information or the actual legal position and therefore makes no representations about the applications of TUPE. Tenderers are advised to make their own enquiries by seeking independent professional legal advice on the consequences for them if they are the successful tenderer and the TUPE regulations do apply.
The Framework will be let for a Term of two years with the option to extend for a further two years.
The subject matter of this procurement process relates to the delivery of services which are listed to in Chapter 3, Section 7 to the PCR 2015 regulations. As such the full regime set out in the regulations will not apply to the award of the Framework Individual Agreements. Consequently, the procurement process adopted by the Councils has been developed in accordance with Regulation 76 of the regulations and in particular in accordance with the fundamental public procurement principles of transparency and equal treatment. For the avoidance of doubt this means that the Council has not adopted an open procedure, framework (as defined in the Regulations) for the undertaking of this procurement process.
The deadline for Tenders is 9am 26th February 2021.
Please visit the Council's e-tendering system https://www.eastmidstenders.org where you can express interest and obtain the documents, (please note we will only accept expressions of interest through the e-tendering system. Please search for TD1606.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £3,249,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a period or periods of up to two years
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Option to extend for a period or periods of up to two years
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - Central
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKF11 - Derby
two.2.4) Description of the procurement
Derby City Council is tendering for Care Quality Commission (CQC) registered Extra Care Services for adults, 18 years and over who are Residents within one of the five Extra Care Schemes in Derby.
Overview of Requirement
The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give Residents re-assurance if they have a care emergency.
Service Providers will be required to provide an onsite team at each of the schemes that will:
a) deliver a Planned Home Care for Full Customers, i.e. residents in the Scheme who have been assessed as meeting the eligibility criteria for Derby City Council and have been allocated a Planned Home Care service by the Council.
b) deliver a 24/7 Emergency Response Service to all Residents in response to calls from the onsite alarm system and other emergency service requests.
c) supply Wellbeing Service for Full Customers, a home care service that will be developed with Full Customers and partners to provide care and support to Full Customers to enable them to be more independent and to access social activities and other opportunities to support their outcomes.
d) work in partnership with the Housing Provider to deliver a seamless care and housing support service to Residents.
This Specification sets out the requirements for the Service that Residents will require from the Extra Care Service and should be read in conjunction with the Tender Document, Framework Agreement, Individual Agreement, Order Form and all other associated documents.
LOTS - STRUCTURE OF FRAMEWORK
Lot 2 Central
• Cedar House, Leylands Estate, Broadway, Derby DE22 1AY
38 single bed flats, all rented.
The Scheme is owned and managed by The Retail Trust
• Parklands View, Bath Street, Darley, Derby DE1 3BT
82 flats, 20 part owned, 62 rented, all double bed flats.
The Scheme is owned by Derby City Council and managed by Derby Homes
Tenderers are invited to bid for any number of Lots but will be awarded a maximum of two Lots.
A Tenderer MUST state what Lots it is bidding for and their Lot preference
The Council intends to appoint one Service Provider in each Lot.
CQC REGISTRATION AND CQC RATING
As personal care will form part of the care packages, it is a requirement that all Service Providers of the Extra Care Service are registered with the Care Quality Commission (or any successor statutory regulation organisation) and will maintain their registration and have a CQC rating assigned to them throughout the duration of the Framework.
The Service Provider must have and maintain a CQC rating during the delivery of the Service.
• Requires Improvement
• Good
• Outstanding
If the CQC rating is ‘requires improvement’ or below the Service Provider will be expected to share their action plan with the Council to review.
A rating of ‘pending’ or no CQC rating for personal care is not acceptable to the Council. Tenderers in this situation will not be able to contract with the Council for these requirements.
The Service Provider will be required to be registered with the CQC to be able to deliver personal care in Derby City. Successful Service Providers not already registered to do this, will be required to have applied to CQC for registration to deliver personal care in Derby within a month of receiving the framework award letter.
The Council expects that all Service Providers will adhere to any future Care Regulator quality standards and rating systems.
If the Service Provider rating falls below the required CQC rating during the Framework Term, then they will be required to:
• Inform the Council within two working days
• Provide an action plan that is satisfactory to the Council that will address all the concerns raised by the CQC within a timescale agreed with the Council.
The Service Provider is also to inform the Council within two working days of any change in their registration status with the CQC.
Where the Council has concerns about quality of service delivery, the ability of the Service Provider to continue to provide the Service and/or Resident safety, whatever the CQC rating, the Council may terminate the Framework Agreement.
Fees
The Council has a set a maximum hourly rate for the provision of Planned Care and the 24/7 Emergency Response Service. Tenderers are required to submit a bid for the provision of the Wellbeing Services up to the maximum stated in the ITT. Tenderers must confirm that they accept this Fee structure as part of their Tender response.
Other
Tenderers must meet the minimum requirements of the main suitability questionnaire as detailed in Section 4.3 of the Tender Document.
The tendering of this contract may give rise to a possible presumption that the Transfer of Undertakings (Protection of Employment) 2006 regulations may apply in the event of this contract being awarded to a new service provider. Information relating to the personnel currently employed by the incumbent service provider will only be disclosed to tenderer's once they have signed the confidentiality agreement which can be found in procurement document.
Tenderers wishing to access the TUPE information provided to the Council will need to download and sign the agreement and return it to the Council via the messaging function on the e-procurement system. The Council provides no warranty about the accuracy of this information or the actual legal position and therefore makes no representations about the applications of TUPE. Tenderers are advised to make their own enquiries by seeking independent professional legal advice on the consequences for them if they are the successful tenderer and the TUPE regulations do apply.
The Framework will be let for a Term of two years with the option to extend for a further two years.
The subject matter of this procurement process relates to the delivery of services which are listed to in Chapter 3, Section 7 to the PCR 2015 regulations. As such the full regime set out in the regulations will not apply to the award of the Framework Individual Agreements. Consequently, the procurement process adopted by the Councils has been developed in accordance with Regulation 76 of the regulations and in particular in accordance with the fundamental public procurement principles of transparency and equal treatment. For the avoidance of doubt this means that the Council has not adopted an open procedure, framework (as defined in the Regulations) for the undertaking of this procurement process.
The deadline for Tenders is 9am 26th February 2021.
Please visit the Council's e-tendering system https://www.eastmidstenders.org where you can express interest and obtain the documents, (please note we will only accept expressions of interest through the e-tendering system. Please search for TD1606.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £4,198,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a period or periods of up to two years.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Option to extend for a period or periods of up to two years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 3 - West
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKF11 - Derby
two.2.4) Description of the procurement
Derby City Council is tendering for Care Quality Commission (CQC) registered Extra Care Services for adults, 18 years and over who are Residents within one of the five Extra Care Schemes in Derby.
Overview of Requirement
The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give Residents re-assurance if they have a care emergency.
Service Providers will be required to provide an onsite team at each of the schemes that will:
a) deliver a Planned Home Care for Full Customers, i.e. residents in the Scheme who have been assessed as meeting the eligibility criteria for Derby City Council and have been allocated a Planned Home Care service by the Council.
b) deliver a 24/7 Emergency Response Service to all Residents in response to calls from the onsite alarm system and other emergency service requests.
c) supply Wellbeing Service for Full Customers, a home care service that will be developed with Full Customers and partners to provide care and support to Full Customers to enable them to be more independent and to access social activities and other opportunities to support their outcomes.
d) work in partnership with the Housing Provider to deliver a seamless care and housing support service to Residents.
This Specification sets out the requirements for the Service that Residents will require from the Extra Care Service and should be read in conjunction with the Tender Document, Framework Agreement, Individual Agreement, Order Form and all other associated documents.
LOTS - STRUCTURE OF FRAMEWORK
Lot 3 West
• Greenwich Gardens, 34 Greenwich Drive North, Mackworth, Derby, DE22 4BH
98 flats, 1 part owned single, 19 part-owned doubles, 37 rented singles and 41 rented doubles.
The Scheme is owned and managed by Sanctuary Retirement Living.
Tenderers are invited to bid for any number of Lots but will be awarded a maximum of two Lots.
A Tenderer MUST state what Lots it is bidding for and their Lot preference
The Council intends to appoint one Service Provider in each Lot.
Values
CQC REGISTRATION AND CQC RATING
As personal care will form part of the care packages, it is a requirement that all Service Providers of the Extra Care Service are registered with the Care Quality Commission (or any successor statutory regulation organisation) and will maintain their registration and have a CQC rating assigned to them throughout the duration of the Framework.
The Service Provider must have and maintain a CQC rating during the delivery of the Service.
• Requires Improvement
• Good
• Outstanding
If the CQC rating is ‘requires improvement’ or below the Service Provider will be expected to share their action plan with the Council to review.
A rating of ‘pending’ or no CQC rating for personal care is not acceptable to the Council. Tenderers in this situation will not be able to contract with the Council for these requirements.
The Service Provider will be required to be registered with the CQC to be able to deliver personal care in Derby City. Successful Service Providers not already registered to do this, will be required to have applied to CQC for registration to deliver personal care in Derby within a month of receiving the framework award letter.
The Council expects that all Service Providers will adhere to any future Care Regulator quality standards and rating systems.
If the Service Provider rating falls below the required CQC rating during the Framework Term, then they will be required to:
• Inform the Council within two working days
• Provide an action plan that is satisfactory to the Council that will address all the concerns raised by the CQC within a timescale agreed with the Council.
The Service Provider is also to inform the Council within two working days of any change in their registration status with the CQC.
Where the Council has concerns about quality of service delivery, the ability of the Service Provider to continue to provide the Service and/or Resident safety, whatever the CQC rating, the Council may terminate the Framework Agreement.
Fees
The Council has a set a maximum hourly rate for the provision of Planned Care and the 24/7 Emergency Response Service. Tenderers are required to submit a bid for the provision of the Wellbeing Services up to the maximum stated in the ITT. Tenderers must confirm that they accept this Fee structure as part of their Tender response.
Other
Tenderers must meet the minimum requirements of the main suitability questionnaire as detailed in Section 4.3 of the Tender Document.
The tendering of this contract may give rise to a possible presumption that the Transfer of Undertakings (Protection of Employment) 2006 regulations may apply in the event of this contract being awarded to a new service provider. Information relating to the personnel currently employed by the incumbent service provider will only be disclosed to tenderer's once they have signed the confidentiality agreement which can be found in procurement document.
Tenderers wishing to access the TUPE information provided to the Council will need to download and sign the agreement and return it to the Council via the messaging function on the e-procurement system. The Council provides no warranty about the accuracy of this information or the actual legal position and therefore makes no representations about the applications of TUPE. Tenderers are advised to make their own enquiries by seeking independent professional legal advice on the consequences for them if they are the successful tenderer and the TUPE regulations do apply.
The Framework will be let for a Term of two years with the option to extend for a further two years.
The subject matter of this procurement process relates to the delivery of services which are listed to in Chapter 3, Section 7 to the PCR 2015 regulations. As such the full regime set out in the regulations will not apply to the award of the Framework Individual Agreements. Consequently, the procurement process adopted by the Councils has been developed in accordance with Regulation 76 of the regulations and in particular in accordance with the fundamental public procurement principles of transparency and equal treatment. For the avoidance of doubt this means that the Council has not adopted an open procedure, framework (as defined in the Regulations) for the undertaking of this procurement process.
The deadline for Tenders is 9am 26th February 2021.
Please visit the Council's e-tendering system https://www.eastmidstenders.org where you can express interest and obtain the documents, (please note we will only accept expressions of interest through the e-tendering system. Please search for TD1606.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £1,983,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Option to extend for a period or periods of up to two years.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Option to extend for a period or periods of up to two years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
In the case of framework agreements, provide justification for any duration exceeding 4 years:
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
26 February 2021
Local time
9:00am
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
26 February 2021
Local time
9:15am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Derby City Council
Council House, Corporation Street
Derby
DE1 2FS
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The contracting authority will incorporate a minimum 10 calendar day standstill period following electronic notification (minimum of 15 calendar days for any other means of communication) to
tenderers of the award decision. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 (Si 2015 No 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly . Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages. The purpose of the standstill period referred to above is to allow parties to apply to the Courts to set aside the award decision before the contract is entered into.