Section one: Contracting authority/entity
one.1) Name and addresses
HOME GROUP LIMITED
One Strawberry Lane
NEWCASTLE-UPON-TYNE
NE1 4BX
Contact
Adam Day
Telephone
+44 7503862117
Country
United Kingdom
Region code
UKC22 - Tyneside
Companies House
IP22981R
Internet address(es)
Main address
one.4) Type of the contracting authority
Other type
Non Profit
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Software Systems
two.1.2) Main CPV code
- 48900000 - Miscellaneous software package and computer systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Award of contract for software licenses.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £4,700,022.84
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
Main site or place of performance
Newcastle upon Tyne
two.2.4) Description of the procurement
This is an early contract renewal to help reduce the cost of increasing the license costs and ensure there are enough licenses for future growth.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
Long term transition of CRM system over 5+ years. Option to extend and add/remove licensing requirements going forward.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This is an early contract renewal to help reduce the cost of increasing the license costs and ensure there are enough licenses for future growth.
Home Group has already implemented Salesforce and has developed numerous integrations specific to its operations. This existing setup creates a situation where switching to a different provider will lead to significant operational disruption, increased costs, and potential loss of data.
Salesforce offers special pricing for nonprofit organizations. This pricing structure is more advantageous for purchasing directly with Salesforce as opposed to resellers. In this context, directly purchasing from Salesforce ensures the Housing Association benefits from cost savings, which is a crucial consideration for a nonprofit entity managing public funds.
Salesforce's Nonprofit Cloud is a specialised product tailored to the needs of nonprofit organisations, offering features and functionalities that may not be available in other products. Home Group has assessed that there are no comparable products in the market that can meet its specific needs as effectively as Salesforce's Nonprofit Cloud. This lack of comparable alternatives justifies a direct award without a competitive tender process.
Salesforce have a focus on supporting non profit organisations to achieve success with the platform. Salesforce actively engage with the housing sector and have supported the creation of a Housing focused group which Home Group are now part of. Continuing with Salesforce ensures consistency in operations, data management, and user experience.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
12 January 2024
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Salesforce UK Limited
Floor 26 Salesforce Tower, 110 Bishopgate
London
EC2N 4AY
Country
United Kingdom
NUTS code
- UKI - London
Companies House
05094083
Internet address
https://www.salesforce.com/uk/
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Initial estimated total value of the contract/lot/concession: £4,700,022.84
Total value of the contract/lot/concession: £4,700,022.84
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Home Group Limited
Newcastle upon Tyne
Country
United Kingdom