Scope
Description
The council's current income management system is Civica ICON, this is used to record all
financial transactions, directly input by Civica ICON users (there are 270 current Civica
ICON users) and integration files from other systems and payment platforms. System
integrations to Civica ICON include Girobank, AllPay and Bankline. System Integrations from
Civica ICON include NEC Housing, iWorld, Parking and Integra. Payment platforms currently
used are Opayo and Worldpay.
The Council is looking for providers of solutions that would meet but not limited to the
following features:
• Our business and user requirements.
Page 2 to 7
• Live Data Interrogation.
• Incident Management.
• Finance monitoring and e-commerce.
• Comply with all current and future UK legislation, codes, and standards.
• Compatible with mobile working, offline and online
• Customisable dashboards.
• Freedom Of Information request management.
• Intelligent workload management.
• Chip and Pin payments.
• Automated Telephone Payment Line
• Online payments
• Cash payments
The aim of the procurement was to contract with a provider to provide a system that can manage all our requirements to take and record payments made to the council either in person, online or by telephone.
The Council also aim to streamline the number of systems that integrate with the income management system such as Worldpay, Opayo and our own internal Payment hub system.
This will streamline the process to make it more manageable for both ICT and the Finance systems team as well as simplifying the process for the significant number of users in the
services.
Contract 1
Supplier
Contract value
- £480,000 including VAT
Above the relevant threshold
Award decision date
11 August 2025
Date assessment summaries were sent to tenderers
22 August 2025
Standstill period
- End: 19 January 2026
- 8 working days
Earliest date the contract will be signed
20 January 2026
Contract dates (estimated)
- 20 January 2026 to 31 August 2028
- Possible extension to 1 September 2029
- 3 years, 7 months, 13 days
Description of possible extension:
12 months option to extend provided both parties are in agreement.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Any additional service as deemed by the client lead.
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKJ41 - Medway
Information about tenders
- 1 tender received
- 1 tender assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
Access Paysuite Limited
- Companies House: 04595169
Armstrong Building Oakwood Drive Loughborough University, Science and Enterprise Park Loughborough England LE11 3QF
Loughborough England
LE11 3QF
United Kingdom
Region: UKF22 - Leicestershire CC and Rutland
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Medway Council
- Public Procurement Organisation Number: PWYH-3898-LDQR
Gun Wharf, Dock Road
Chatham
ME4 4TR
United Kingdom
Region: UKJ41 - Medway
Organisation type: Public authority - sub-central government