Section one: Contracting authority
one.1) Name and addresses
London Borough of Harrow
London Borough of Harrow, Forward Drive
Harrow
HA3 8FL
Contact
Mr Martin Trim
Telephone
+44 2088635611
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Revenues and Housing Benefits Processing Support Service
Reference number
DN717009
two.1.2) Main CPV code
- 75100000 - Administration services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of the London Borough of Harrow's Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £9,551,662
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow’s Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 40
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 50
two.2.11) Information about options
Options: Yes
Description of options
The contract is for 5 years with an option to extend for a further 3 years followed by a further option to extend for 1 year.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-019494
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 December 2024
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Capita Business Services Ltd
65 Gresham Street
London
EC2V 7NQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £9,551,662
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court
The Strand
London
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
The London Borough of Harrow
Forward Drive
Harrow
HA3 8FL
Country
United Kingdom