Section one: Contracting authority
one.1) Name and addresses
Foreign Commonwealth and Development Office
British Embassy Kathmandu. PO Box 106. Lainchaur Kathmandu Nepal
Kathmandu Nepal
SW1A 2AH
Telephone
+91 09582017574
Country
Nepal
Region code
NP - Nepal
Internet address(es)
Main address
Buyer's address
https://fcdo.bravosolution.co.uk/web/login.html
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff of British Embassy (BE) and British Council (BC), Kathmandu
Reference number
CPG-8019-2022
two.1.2) Main CPV code
- 66512220 - Medical insurance services
two.1.3) Type of contract
Services
two.1.4) Short description
Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff of British Embassy (BE) and British Council (BC), Kathmandu
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £110,606.07
two.2) Description
two.2.1) Title
Provision of General Medical Insurance for CBS staffs in BE Kathmandu, Nepal
Lot No
1
two.2.2) Additional CPV code(s)
- 66512220 - Medical insurance services
two.2.3) Place of performance
NUTS codes
- NP - Nepal
Main site or place of performance
British Embassy and British Council, Kathmandu
two.2.4) Description of the procurement
Provision of General Medical Insurance for CBS staffs in BE Kathmandu, Nepal
two.2.5) Award criteria
Quality criterion - Name: Adherence to the Statement of Service Requirement: • A clear demonstration of evidence from the insurers offer on each of the Scope of Service/Coverage required. Please confirm that your agency will be meeting the minimum requirement set out in the Statement of Service Requirement or there will be Exclusion and Waivers. • Please provide a document detailing any exclusions or limitations that will be applicable in the Health Insurance policy that you have offered. These limitations would include (but not limited to) room rates, per event limits, consultancy fees, doctor prescribed vitamins, exclusion and waivers, profit sharing ratio/calculations etc. • Provide the Insurance Policy document that highlights the areas required in the Statement of Service requirement / Weighting: 5
Quality criterion - Name: Relevant Experience: Provide at least 3 organisations with whom you have similar contracts and track record of services provided. Indicate: • Customer Organisation (name) • Contract start and completion dates • Approximate Contract Value (provide range if confidential) • Brief description of type of coverage provided. / Weighting: 5
Quality criterion - Name: Hospital/Clinic Network : • Describe your hospital/clinic network in Nepal. Provide list of affiliated clinics, hospitals (size, speciality and types of services offered by them) and ambulance stations throughout the country. Also, provide list of hospitals with cashless provisions • Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. Provide training details or support for staff to understand the medical claim process. / Weighting: 10
Quality criterion - Name: Escalation Matrix & Customer Support: • Describe your customer support arrangements including procedures for complaints, problems and escalation procedures, including out of office hours support. / Weighting: 10
Quality criterion - Name: Implementation & Mobilisation Plan: • Please confirm that you can meet contract implementation by 1st October 2022 and provide a project mobilisation plan showing how you will meet this deadline. / Weighting: 5
Quality criterion - Name: Security and Confidentiality: • Provide evidence of your system for protecting personal information and how you meet any local legal requirements related to data handling and security / Weighting: 5
Quality criterion - Name: Please describe in detail how you will achieve the Key Performance Indicators (KPI) and indicate when you deliver the contract in terms of: • Specific performance benchmarks to which actual performance will be periodically compared/measured. • Effectiveness of Helpdesk and Response time. • Process of reimbursement/claim settlement. • Provide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis. • Please provide the Service Level Agreements that will be followed while administering this account. / Weighting: 10
Quality criterion - Name: Social Value: Theme - COVID-19 Recovery Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 1.1, MAC 1.2, MAC 1.3, MAC 1.4 and MAC 1.5]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 1.1 to 1.5 in the Social Value Quick Reference Table for more information on how to structure your answer. / Weighting: 5
Quality criterion - Name: Social Value: Theme – Tackling Economic Inequality Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table for more information on how to structure your answer. / Weighting: 5
Cost criterion - Name: A full assessment of the total price breakdown for the full Contract Period in the format requested. This MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates (annex). Failure to provide a pricing submission in the format requested may invalidate your tender proposal. / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal
Lot No
2
two.2.2) Additional CPV code(s)
- 66512220 - Medical insurance services
two.2.3) Place of performance
NUTS codes
- NP - Nepal
Main site or place of performance
British Embassy and British Council, Kathmandu
two.2.4) Description of the procurement
Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal
two.2.5) Award criteria
Quality criterion - Name: Adherence to the Statement of Service Requirement: • A clear demonstration of evidence from the insurers offer on each of the Scope of Service/Coverage required. Please confirm that your agency will be meeting the minimum requirement set out in the Statement of Service Requirement or there will be Exclusion and Waivers. • Please provide a document detailing any exclusions or limitations that will be applicable in the Health Insurance policy that you have offered. These limitations would include (but not limited to) room rates, per event limits, consultancy fees, doctor prescribed vitamins, exclusion and waivers, profit sharing ratio/calculations etc. • Provide the Insurance Policy document that highlights the areas required in the Statement of Service requirement / Weighting: 5
Quality criterion - Name: Relevant Experience: Provide at least 3 organisations with whom you have similar contracts and track record of services provided. Indicate: • Customer Organisation (name) • Contract start and completion dates • Approximate Contract Value (provide range if confidential) • Brief description of type of coverage provided. / Weighting: 5
Quality criterion - Name: Hospital/Clinic Network : • Describe your hospital/clinic network in Nepal. Provide list of affiliated clinics, hospitals (size, speciality and types of services offered by them) and ambulance stations throughout the country. Also, provide list of hospitals with cashless provisions • Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. Provide training details or support for staff to understand the medical claim process. / Weighting: 10
Quality criterion - Name: Escalation Matrix & Customer Support: • Describe your customer support arrangements including procedures for complaints, problems and escalation procedures, including out of office hours support. / Weighting: 10
Quality criterion - Name: Implementation & Mobilisation Plan: • Please confirm that you can meet contract implementation by 1st October 2022 and provide a project mobilisation plan showing how you will meet this deadline. / Weighting: 5
Quality criterion - Name: Security and Confidentiality: • Provide evidence of your system for protecting personal information and how you meet any local legal requirements related to data handling and security / Weighting: 5
Quality criterion - Name: Please describe in detail how you will achieve the Key Performance Indicators (KPI) and indicate when you deliver the contract in terms of: • Specific performance benchmarks to which actual performance will be periodically compared/measured. • Effectiveness of Helpdesk and Response time. • Process of reimbursement/claim settlement. • Provide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis. • Please provide the Service Level Agreements that will be followed while administering this account. / Weighting: 10
Quality criterion - Name: Social Value: Theme - COVID-19 Recovery Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 1.1, MAC 1.2, MAC 1.3, MAC 1.4 and MAC 1.5]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 1.1 to 1.5 in the Social Value Quick Reference Table for more information on how to structure your answer. / Weighting: 5
Quality criterion - Name: Social Value: Theme – Tackling Economic Inequality Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table for more information on how to structure your answer. / Weighting: 5
Cost criterion - Name: A full assessment of the total price breakdown for the full Contract Period in the format requested. This MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates (annex). Failure to provide a pricing submission in the format requested may invalidate your tender proposal. / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The contract will commence on 1st Oct 2022 and will be valid for an initial period of one year with a possibility of an extension for up to two more years (1+1), subject to market review, satisfactory performance, and continued business requirement. With subject to extension, office will capture latest health inflation rate to review on the annual benefits and variation will be issued if amendment
two.2) Description
two.2.1) Title
Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal
Lot No
3
two.2.2) Additional CPV code(s)
- 66512220 - Medical insurance services
two.2.3) Place of performance
NUTS codes
- NP - Nepal
Main site or place of performance
British Embassy and British Council, Kathmandu
two.2.4) Description of the procurement
Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal
two.2.5) Award criteria
Quality criterion - Name: Adherence to the Statement of Service Requirement: • A clear demonstration of evidence from the insurers offer on each of the Scope of Service/Coverage required. Please confirm that your agency will be meeting the minimum requirement set out in the Statement of Service Requirement or there will be Exclusion and Waivers. • Please provide a document detailing any exclusions or limitations that will be applicable in the Health Insurance policy that you have offered. These limitations would include (but not limited to) room rates, per event limits, consultancy fees, doctor prescribed vitamins, exclusion and waivers, profit sharing ratio/calculations etc. • Provide the Insurance Policy document that highlights the areas required in the Statement of Service requirement / Weighting: 5
Quality criterion - Name: Relevant Experience: Provide at least 3 organisations with whom you have similar contracts and track record of services provided. Indicate: • Customer Organisation (name) • Contract start and completion dates • Approximate Contract Value (provide range if confidential) • Brief description of type of coverage provided. / Weighting: 5
Quality criterion - Name: Hospital/Clinic Network : • Describe your hospital/clinic network in Nepal. Provide list of affiliated clinics, hospitals (size, speciality and types of services offered by them) and ambulance stations throughout the country. Also, provide list of hospitals with cashless provisions • Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. Provide training details or support for staff to understand the medical claim process. / Weighting: 10
Quality criterion - Name: Escalation Matrix & Customer Support: • Describe your customer support arrangements including procedures for complaints, problems and escalation procedures, including out of office hours support. / Weighting: 10
Quality criterion - Name: Implementation & Mobilisation Plan: • Please confirm that you can meet contract implementation by 1st October 2022 and provide a project mobilisation plan showing how you will meet this deadline. / Weighting: 5
Quality criterion - Name: Security and Confidentiality: • Provide evidence of your system for protecting personal information and how you meet any local legal requirements related to data handling and security / Weighting: 5
Quality criterion - Name: Please describe in detail how you will achieve the Key Performance Indicators (KPI) and indicate when you deliver the contract in terms of: • Specific performance benchmarks to which actual performance will be periodically compared/measured. • Effectiveness of Helpdesk and Response time. • Process of reimbursement/claim settlement. • Provide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis. • Please provide the Service Level Agreements that will be followed while administering this account. / Weighting: 10
Quality criterion - Name: Social Value: Theme - COVID-19 Recovery Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 1.1, MAC 1.2, MAC 1.3, MAC 1.4 and MAC 1.5]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 1.1 to 1.5 in the Social Value Quick Reference Table for more information on how to structure your answer. / Weighting: 5
Quality criterion - Name: Social Value: Theme – Tackling Economic Inequality Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table for more information on how to structure your answer. / Weighting: 5
Cost criterion - Name: A full assessment of the total price breakdown for the full Contract Period in the format requested. This MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates (annex). Failure to provide a pricing submission in the format requested may invalidate your tender proposal. / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The contract will commence on 1st Oct 2022 and will be valid for an initial period of one year with a possibility of an extension for up to two more years (1+1), subject to market review, satisfactory performance, and continued business requirement. With subject to extension, office will capture latest health inflation rate to review on the annual benefits and variation will be issued if amendment
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-020145
Section five. Award of contract
Contract No
CPG-8019-2022
Lot No
1
Title
Provision of General Medical Insurance for CBS staffs in BE Kathmandu, Nepal
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2022
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from tenderers from other EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
American Life Insurance Company
Narayani Complex, Pulchowk, Lalitpur, G.P.O.Box No. 11590, Nepal
Kathmandu
Telephone
+977 9851216408
Country
Nepal
NUTS code
- NP - Nepal
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £97,940
Section five. Award of contract
Contract No
CPG-8019-2022
Lot No
2
Title
Provision of Accidental Insurance for CBS staffs in BE Kathmandu, Nepal
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2022
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from tenderers from other EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
American Life Insurance Company
Narayani Complex, Pulchowk, Lalitpur, G.P.O.Box No. 11590, Nepal
Kathmandu
Telephone
+977 9851216408
Country
Nepal
NUTS code
- NP - Nepal
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £724.07
Section five. Award of contract
Contract No
CPG-8019-2022
Lot No
3
Title
Critical Illness Insurance for Country Based Staff of British Embassy Kathmandu
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2022
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
American Life Insurance Company
Narayani Complex, Pulchowk, Lalitpur, G.P.O.Box No. 11590, Nepal
Kathmandu
Telephone
+977 9851216408
Country
Nepal
NUTS code
- NP - Nepal
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £11,942
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Foreign, Commonwealth & Development Office
London
SW1A 2AH
Telephone
+44 02070081467
Country
United Kingdom
Internet address
six.4.4) Service from which information about the review procedure may be obtained
Foreign, Commonwealth & Development Office
London
SW1A 2AH
Country
United Kingdom