Section one: Contracting entity
one.1) Name and addresses
London North Eastern Railway Ltd.
East Coast House. 25 Skeldergate
York
YO1 6DH
Contact
Anke Tymens
Country
United Kingdom
NUTS code
UK - UNITED KINGDOM
National registration number
04659712
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://supplierlive.proactisp2p.com/Account/Login
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://supplierlive.proactisp2p.com/Account/Login
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Payment Gateway Solution
Reference number
RFX REQ1000085
two.1.2) Main CPV code
- 66170000 - Financial consultancy, financial transaction processing and clearing-house services
two.1.3) Type of contract
Services
two.1.4) Short description
The Payment supplier for the LNER Website and App contract is up for renewal. We are looking for an innovative, forward-thinking and agile payment supplier who is able to deliver tier 1 fraud and PCI compliance settlement of all digital payments in a reliable, secure and scalable environment. They must be able to grow and increase volumes as and when our transactions increase either with COVID resolution or further business expansion of the system.
Favourable market rates plus an agile approach to development are essential for us to achieve our future customer payments vision.
Provider MUST be fully PCI DSS compliant and fully regulated to tier 1 from the outset - compliance must be maintained at all times throughout the contract and will be required to supply comliance evidence on an at least annual basis.
Core payment facilitation and future vision:
* All major credit and debit cards to include as a minimum: Mastercard, Visa and Amex
* PayPal
* Apple and Google Pay
* Amazon Pay
* Buy now, Pay later
* Cryptocurrency
Fraud screening and monitoring service to provide:
* Ability to monitor payments for fraud
* Rules Based with learning to reduce fraud
* Manual review where necessary
* Plus additional functions etc.
Reporting:
* Ability to access transaction reporting in real time through a web-based portal, including ability to manually void/refund
* Availability of a daily API to detail transactions for the previous day, plus access to downloadable reporting
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - UNITED KINGDOM
Main site or place of performance
Across the LNER business no one location
two.2.4) Description of the procurement
As above. The purpose of this PIN is to commence market engagement and request information to support the building of a business case for this requirement.
two.2.14) Additional information
If you are able to provide these services, please could you provide at a minimum the following information:
Overview:
Company name.
A brief overview of the company and the nature of the services that they can offer.
Contact details, including location telephone and e-mail address, main point of contact and position in company.
Proposed Product:
Details of proposed base product including functionality
If you believe you have additional services not requested or mentioned above that would meet our requirements and add value to out SPS contract, please respond with an outline of what you would be able to provide and if there are any additional functionality or services you could supply that you believe would be of benefit to our Webb site and App payment solutions."
two.3) Estimated date of publication of contract notice
15 February 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.4) Languages in which tenders or requests to participate may be submitted
English