Scope
Reference
CPG-12299-2025
Description
The British High Commission in Islamabad and British Deputy High Commission in Karachi (Pakistan) intends to implement a Group Medical Insurance scheme covering its country based staff members, their spouses and all children. The insurance policy shall provide cover for 1730 lives in BHC Islamabad and 323 lives in BDHC Karachi.
The Contract will be initially for the duration of One (01) year, with an option to extend additional Two (02) extensions of 12 months each, based on satisfactory performance provided by the seleced Insurance Agency and conitued business requirement at the BHC Islamabad and BDHC Karachi. The contract/Insurance policy is to start on 1st December 2025 and shall expire on 30 November 2026 (the initial phase). For coverage details please refer documentation in the tender pack.
Contract 1. Group Medical Insurance for Country Based Staff & their Dependents of British High Commission Islamabad & British Deputy High Commission Karachi
Supplier
Contract value
- £354,347 excluding VAT
- £354,347 including VAT
Above the relevant threshold
Date signed
1 December 2025
Contract dates
- 1 December 2025 to 30 November 2026
- Possible extension to 30 November 2028
- 3 years
Description of possible extension:
The Contract Period begins on 1 December 2025 and ends on 30 November 2026 (the “Term”). The Authority may elect to extend the term by 1+1 years by providing the Contractor with 10 days’ notice before the end of the Term. Any extensions to the Contract Period shall be mutually agreed between Authority and Contractor and confirmed in writing in accordance with Condition F3 of the Contract.
Main procurement category
Services
CPV classifications
- 66512220 - Medical insurance services
Contract locations
- PK - Pakistan
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Claim Cycle Time and Accuracy | Turnaround time of claims handled and processed (1 week) Claim accuracy where claims are paid correctly without errors, overpayments, or underpayments, for reliability and consistency of claims... |
6 months |
| Innovation adaptation and continuous improvements | Number of official tie-ups with various hospitals within Pakistan (including outside Islamabad and Karachi) for cashless insurance facility Number of tie-ups with various hospitals outside Pakistan... |
6 months |
| Customer satisfaction | Initiate regular feedback gathering mechanisms from BHC & BDHC to gauge satisfaction level with the services provided. Provide helpful resolutions to BHC & BDHC inquiries and meet service level... |
6 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
ADAMJEE INSURANCE COMPANY LTD
- Public Procurement Organisation Number: PVND-9747-DXWJ
55-B, First Floor, Ise Towers, Jinnah Avenue, Islamabad, Pakistan 44000
Islamabad
44000
Pakistan
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Group Medical Insurance for Country Based Staff & their Dependents of British High Commission Islamabad & British Deputy High Commission Karachi
Contracting authority
Foreign, Commonwealth and Development Office
- Public Procurement Organisation Number: PXRR-8771-PHVX
King Charles Street
London
SW1A 2AH
United Kingdom
Email: SouthAsia.Procurement@fcdo.gov.uk
Website: https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
Region: UKI32 - Westminster
Organisation type: Public authority - central government