Section one: Contracting authority
one.1) Name and addresses
Aston University
Aston Triangle
Birmingham
B4 7ET
Contact
Mrs Shirley O'Reilly
Telephone
+44 1212044395
Country
United Kingdom
NUTS code
UKG31 - Birmingham
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
564 - Customer Relationship Management System (CRM)
Reference number
DN513738
two.1.2) Main CPV code
- 72260000 - Software-related services
two.1.3) Type of contract
Services
two.1.4) Short description
Aston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics.
The CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72230000 - Custom software development services
- 72212333 - Contact management software development services
- 72212445 - Customer Relation Management software development services
- 72212781 - System management software development services
- 72212982 - Configuration management software development services
- 72212983 - Development software development services
two.2.3) Place of performance
NUTS codes
- UKG31 - Birmingham
Main site or place of performance
Aston University, Aston Triangle, Birmingham, B4 7ET.
two.2.4) Description of the procurement
The supplier must:
• Be a recognised Microsoft Dynamics 365 Gold Partner.
• Have demonstrable enterprise wide XRM system implementation experience.
• Have demonstrable HE sector experience.
• Have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope).
• Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems
• Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource.
• Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
As determined by either the tender process or by the University,we reserve the right to extend the contract as deemed necessary.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 242-600240
four.2.2) Time limit for receipt of tenders or requests to participate
Date
29 January 2021
Local time
1:30pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
29 January 2021
Local time
1:30pm
Information about authorised persons and opening procedure
Tenders will be opened by a member of the Procurement Team.
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Aston University
Birmingham
B4 7ET
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Please contact the University via the ProContract e-tendering portal in the first instance.
This authority will incorporate a minimum of 10 calendar days standstill period. Information on the award of the contract will be communicated to tenderers.