- Scope of the procurement
- Lot 1. Facilitate more vulnerable patients to access NHS appointments and services digitally, through placing of smart phones in libraries and community hubs and loans to patients
- Lot 2. Educate and support Haringey patients to access primary care through digital channels, improving access and reducing demands on general practice
Section one: Contracting authority
one.1) Name and addresses
NHS North Central London Clinical Commissioning Group
Laycock PDC
Laycock Street
N1 1TH
Contact
Taofeeq Ladega
nelcsu.clinical-procurement@nhs.net
Telephone
+44 7920500896
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
https://northcentrallondonccg.nhs.uk/
Buyer's address
https://northcentrallondonccg.nhs.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Advert?advertId=5cc6943f-2e6f-ec11-8110-005056b64545
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert?advertId=5cc6943f-2e6f-ec11-8110-005056b64545
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NCL CCG Digital Inclusion Support Services - Multi lot
Reference number
PRJ-1081
two.1.2) Main CPV code
- 85300000 - Social work and related services
two.1.3) Type of contract
Services
two.1.4) Short description
The Service is intended to be procured by means of 2 separate lots:
Lot 1 -- Facilitate more vulnerable patients to access NHS appointments and services digitally, through placing of smart phones in libraries and community hubs and loans to patients
Lot 2 - Educate and support Haringey patients to access primary care through digital channels, improving access and reducing demands on general practice
The contracts for both of the above will be offered on a 1 year contract with ability to extend by a further year.
The Provider will deliver the Service in accordance with the following principles:
• The Service must aim to ensure equal access by all Service User groups, reduce health inequalities and promote inclusion, tailoring the Service to support and target those with greatest need through a proportionate universalism approach and equality of access for people with protected characteristics under the Equality Act 2010
• Delivery of the Service will be tailored to the circumstances and culture of Service Users
• The Provider must build relationships and work with relevant local stakeholders (including local health economies and community sector organisations) to deliver a relevant and inclusive programme
• The Provider should maximise the flexibility of their offering in order to increase reach for all, including communities who face the most barriers to access
• The Provider should ensure Service User involvement and engagement in the evaluation and improvement of the Service
• The Provider must engage proactively with provider services whilst recognising the competing demands on them
• All individuals must be treated with courtesy, respect and an understanding of their needs
• Ongoing improvements and adjustments will be made to the delivery of the Service as new evidence emerges local evaluation of the Service. The Provider acknowledges and agrees that the Service may be adjusted to respond to best available evidence, including (by way of example only) as a result of planned innovation-testing evaluation (e.g. a research project or time-limited pilot of a local innovation to improve the Service)
Total annual contract value for Lot 1 is £100,000. Total value for the two year period is £200,000.
Total annual contract value for Lot 2 is £20,000. Total value for the two year period is £40,000.
two.1.5) Estimated total value
Value excluding VAT: £240,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
Lot 1 and 2
two.2) Description
two.2.1) Title
Facilitate more vulnerable patients to access NHS appointments and services digitally, through placing of smart phones in libraries and community hubs and loans to patients
Lot No
1
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
London
two.2.4) Description of the procurement
To enable more vulnerable patients to have access to NHS appointments and services, digitally, through placing of smart phones in libraries and community hubs and loans to patients.
To work with system partners across all sectors to identify potential service users, receive referrals and to provide suitable digital equipment.
Develop and administer a series of training interventions and support for patients to access NHS services digitally. Particular focus on attending appointments digitally, either through the loan of a device or through accessing facilities in a library or community hub.
In delivering that service:
• Confirm referral pathways with BEH, Whittington Health and North Middlesex and general practices for patients who could access appointments digitally
• Make proactive contact with BEH, Whittington Health and North Middlesex about developing the service. The approach is likely to focus on a few specialties in each organisation, demonstrating the value added to the organisation and then expanding further
• Make proactive contact with general practices about the service. Patients are not likely to access general practice appointments digitally, although a small number may. Practices may though refer patients who have multiple contacts with NHS services and would benefit from the loan of a smart phone
Liaise effectively with different organisations to identify locations with private spaces where patients can access appointments or other NHS services digitally, including:
• Rooms in Haringey libraries and community hubs
• Cultural associations, churches and mosques
Manage the appointment service at those sites so that provider trusts (BEH, North Middlesex, Whittington Health) can offer patients appointments at those locations.
Manage smart phones, (funded separately, so not to include in costs). Manage information governance processes. Monitor spend and activity on those phones. Remove phones from patients if not used appropriately or not used. Recruit and train volunteers or train patients to use those services.
Support effective evaluation of the initiative, working with a Steering Group and UCL Partners as our evaluation partner.
The contract is expected to commence on 01 April 2022, with the deadline for delivery the service 31 March 2023.The contract has an option to extend for additional one year at the sole discretion of the Authority.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £200,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
12
This contract is subject to renewal
Yes
Description of renewals
There is an option to extend the contract for an additional one year at the sole discretion of the the Authority
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.14) Additional information
Bidders are requested to review the contents of the RfQ guidance document carefully, register their organisation, and express their interest in the RfQ via the e-tendering portal (ProContract). RfQ documentation can be accessed following initial registration and expression of interest via the e-tendering portal:
https://proContract.due-north.com/register
Any reference to "the e-tendering portal" should be considered reflective of the above web address.
The RfQ has been issued through the e-tendering portal. All Bidders wishing to participate must complete and submit Bids that comply with the requirements set out in the RfQ document. Bidders are required to complete the Bid Response Document (Section F) for each of the lot they intend to submit a quotation for and upload it and any attachments as indicated onto the e-tendering portal before the deadline for submission of bids as specified in the RfQ document.
The advertisement on Procontract Portal can be accessed by https://procontract.due-north.com/Advert?advertId=5cc6943f-2e6f-ec11-8110-005056b64545
The deadline for the submission of the request for quotation for both lot 1 and lot 2 is Friday 11 February 2022 at 12:00
The deadline for any clarification questions is 5pm 4th February 2022. All clarification questions must be submitted via the messaging facility on procontract.
two.2) Description
two.2.1) Title
Educate and support Haringey patients to access primary care through digital channels, improving access and reducing demands on general practice
Lot No
2
two.2.2) Additional CPV code(s)
- 80000000 - Education and training services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
London
two.2.4) Description of the procurement
Educate and support Haringey patients to access primary care through digital channels, improving access and reducing demands on general practice .
Develop and deliver a series of appropriate training interventions based on the NHS App (repeat prescriptions) and e-Consultation platforms (Accurx, e-Consult).
Develop and deliver a proactive outreach programme to reach patients.
• General practices, who will have lists of patients who order repeat prescriptions over the phone or have frequent contact who struggle with e-consultation mechanisms
• Care home staff who support patients access services
• Voluntary groups, including carers or pensioner groups
• Sheltered housing organisations
• Community groups, supporting particular ethnic minority groups
Support effective evaluation of the initiative, working with a Steering Group and UCL Partners as our evaluation partner.
The contract is expected to commence on 01 April 2022, with the deadline for delivery the service 31 March 2023.The contract has an option to extend for additional one at the discretion of the Authority.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £40,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
12
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
There is an option to extend the contract for an additional one year at the sole discretion of the the Authority.
two.2.14) Additional information
Bidders are requested to review the contents of the RfQ guidance document carefully, register their organisation, and express their interest in the RfQ via the e-tendering portal (ProContract). RfQ documentation can be accessed following initial registration and expression of interest via the e-tendering portal:
https://proContract.due-north.com/register
Any reference to "the e-tendering portal" should be considered reflective of the above web address.
The RfQ has been issued through the e-tendering portal. All Bidders wishing to participate must complete and submit Bids that comply with the requirements set out in the RfQ document. Bidders are required to complete the Bid Response Document (Section F) for each of the lot they intend to submit a quotation for and upload it and any attachments as indicated onto the e-tendering portal before the deadline for submission of bids as specified in the RfQ document.
The advertisement on Procontract Portal can be accessed by https://procontract.due-north.com/Advert?advertId=5cc6943f-2e6f-ec11-8110-005056b64545
The deadline for the submission of the request for quotation for both lot 1 and lot 2 is Friday 11 February 2022 at 12:00
The deadline for any clarification questions is 5pm 4th February 2022. All clarification questions must be submitted via the messaging facility on procontract.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Please refer to the criteria in the RfQ documents.
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
Please refer to the criteria in the RfQ documents.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
11 February 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
11 February 2022
Local time
1:00pm
Place
London
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
NEL Commissioning Support Unit
1st Floor, 1 Lower Marsh
Waterloo, London
SE1 7NT
Nelcsu.clinical-procurement@nhs.net
Telephone
+44 7920500896
Country
United Kingdom