Section one: Contracting authority/entity
one.1) Name and addresses
NHS Commercial Solutions
The Atrium. Curtis Road.
Dorking
Contact
NHSCS Digital Team
Telephone
+44 1306646822
Country
United Kingdom
Region code
UK - United Kingdom
Charity Commission (England and Wales)
1126477
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Extension- Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement
Reference number
5257-4667
two.1.2) Main CPV code
- 79500000 - Office-support services
two.1.3) Type of contract
Services
two.2) Description
two.2.1) Title
NHS Commercial Solutions is extending this Framework Agreement for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services for a 12 month period
Lot No
All Lots
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
Surrey and Borders Partnership Trust, on behalf of NHS Commercial Solutions, has let this Framework Agreement subsequent to a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref:2023/S 000-002099).
Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for three years with the option to extend for a further year. The framework agreement start date is 23rd of January 2023. By issuing this Extension Notice, NHS Commercial Solutions exercises the last optional extension period for 12 months. This will be from 23 January 2026 to 22 January 2027.
The framework has been structured to incorporate four lots which are:
Lot 1: Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and Associated Services
Offers a catalogue of Hardware, Software and Consultancy Services. Hardware includes but not limited to Dictaphone, voice recording devices, docking, peripherals, accessories, IT equipment. Software includes but not limited to licenses, software for Speech/Voice recognition, work-flow, support and maintenance. Services include but not limited to consultancy day/hourly rates for planning, implementation, developing interfacing, support, troubleshooting and maintenance.
Lot 2: In-house and outsourced digital dictation service solution
Offers a complete Digital Dictation Solution which may include but not be limited to supply of Hardware, Software and Licenses, Workflow, interfacing, Voice/speech recognition engine, internally or externally (cloud-based) Hosted solution, in-sourced HR and consultancy services.
Lot 3: Outsourced transcription service solution
Offers an outsourced transcription services which may have to integrate with the existing systems or work stand-alone/manually.
Lot 4: Managed Service Solution
Offers a managed service solution covering both Lot 2 and Lot 3 and other innovations, e.g. outsourced mailing solution. Call-off contracts can be awarded through a further competition exercise.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
23 January 2023
End date
22 January 2026
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2023/S 000-002099
Section five. Award of contract/concession
Contract No
5257-4667
Lot No
Lot 1, 2, 3, 4
Title
Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
23 January 2023
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor/concessionaire
InventAsia Limited trading as Prescribe Digital
Hereford
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
05271209
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Aprobrium Ltd (trading as Lexacom)
OX162AF
Banbury
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
03835983
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
BigHand Limited
London
SE1 1SD
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3128724
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Crescendo Systems Ltd
Feltham
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4944050
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
DICT8 Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4781165
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Dictate IT Limited
Milton Keynes
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4930122
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
G2 Speech UK Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4424839
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Nuance Communications Ireland Limited
Marlow
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
503352
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
ScribeTECH (UK) Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
03114547
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
T-Pro
Dublin
Country
Ireland
NUTS code
- IE0 - Ireland
Companies House
IE273216
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
OKS International Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
10485494
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
EpiQ Europe Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
02656370
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £19,999,999
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Surrey and Borders Partnership Trust, on behalf of NHS Commercial Solutions
Leatherhead
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 79500000 - Office-support services
seven.1.2) Additional CPV code(s)
- 32332100 - Dictating machines
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
seven.1.4) Description of the procurement:
The scope of services is as follows:
Lot 1: Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and Associated Services
Lot 2: In-house and outsourced digital dictation service solution
Lot 3: Outsourced transcription service solution
Lot 4: Managed Service Solution
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
23 January 2023
End date
22 January 2026
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£19,999,999
seven.1.7) Name and address of the contractor/concessionaire
Aprobrium Ltd (trading as Lexacom)
Banbury
OX162AF
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
BigHand Limited
London
SE1 1SD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Crescendo Systems Ltd
Feltham
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
DICT8 Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Dictate IT Limited
Milton Keynes
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
G2 Speech UK Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
InventAsia Limited trading as Prescribe Digital
Hereford
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Nuance Communications Ireland Limited
Marlow
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
ScribeTECH (UK) Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
T-Pro
Dublin
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Epiq Europe Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
OKS International Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for three years with the option to extend for a further year. The framework agreement start date is 23rd of January 2023. By issuing this Extension Notice, NHS Commercial Solutions exercises the last optional extension period for 12 months. This will be from 23 January 2026 to 22 January 2027.
The total value for this Framework Agreement was advertised as £200,000,000 . The revised total contract value for the 4 year contract is now £19,999,999.
The overall scope of the Framework Agreement, Suppliers' appointment, Terms and Conditions remain unchanged.
seven.2.2) Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee.
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
The framework agreement start date is 23rd of January 2023. By issuing this Extension Notice, NHS Commercial Solutions exercises the last optional extension period for 12 months.
The total value for this Framework Agreement was advertised as £200,000,000 . The revised total contract value for the 4 year contract is now £19,999,999.
The overal scope of the Framework Ageement, Suppliers' appointment, Terms and Conditions remain unchanged.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £19,999,999
Total contract value after the modifications
Value excluding VAT: £19,999,999