Section one: Contracting authority
one.1) Name and addresses
Eastlight Community Homes
Eastlight House, Charter Way
Braintree
CM77 8FG
Contact
Mr Olamide Ojuri
olamide.ojuri@eastlighthomes.co.uk
Telephone
+44 3301280330
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
http://www.greenfieldsch.org.uk
Buyer's address
http://www.greenfieldsch.org.uk
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com
one.4) Type of the contracting authority
Other type
Housing Association
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
360 Platform
Reference number
DN758367
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
- AA01 - Metal
two.1.3) Type of contract
Services
two.1.4) Short description
Eastlight proposes the implementation of a centralised platform that will serve as an essential layer within our existing technology stack. This platform aims to empower Eastlight staff to enhance the quality of service provided to our customers by addressing specific operational challenges and improving customer experience.
The platform must bring together services managed across multiple systems and departments into a central application. The proposed solution must enable Eastlight staff to view, and action all customer facing processes within a platform and seamlessly integrate with our current applications. Integration is key to the success of this tender, and the supplier must provide the integration layer that connects to legacy systems, and pieces together our technology stack to provide excellent services to our customers.
A fundamental objective of this tender and project is to reduce and eliminate silo working within Eastlight, using technology as an enabler to bring together all the processes managed across multiple applications.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Eastlight proposes the implementation of a centralised platform that will serve as an essential layer within our existing technology stack. This platform aims to empower Eastlight staff to enhance the quality of service provided to our customers by addressing specific operational challenges and improving customer experience.
The platform must bring together services managed across multiple systems and departments into a central application. The proposed solution must enable Eastlight staff to view, and action all customer facing processes within a platform and seamlessly integrate with our current applications. Integration is key to the success of this tender, and the supplier must provide the integration layer that connects to legacy systems, and pieces together our technology stack to provide excellent services to our customers.
A fundamental objective of this tender and project is to reduce and eliminate silo working within Eastlight, using technology as an enabler to bring together all the processes managed across multiple applications.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
3 year contract with annual renewals
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
11 January 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Eastlight Homes
Essex
Country
United Kingdom