Section one: Contracting authority
one.1) Name and addresses
Arts Council England
The Hive, 2nd Floor 47 Lever Street
Manchester
M1 1FN
Contact
Procurement Services
procurement.services@artscouncil.org.uk
Telephone
+44 1619344317
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
https://www.artscouncil.org.uk/supplying-arts-council
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
All In Member Services Hub delivery partner
Reference number
ACE 669 ITT
two.1.2) Main CPV code
- 79342300 - Customer services
two.1.3) Type of contract
Services
two.1.4) Short description
Contract Term: up to four years (April 2025 - March 2029) Total Contract Value: up to £170,000 excluding VAT Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, ‘everyone’s welcome’. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events – with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat). We are currently scoping out our requirements and would welcome the opportunity to discuss this further with potential suppliers who have knowledge and experience of delivering accessible customer support, informed by the Social Model of Disability, via some market engagement meetings on 23rd and 24th January 2025 through Microsoft Teams. To help you prepare, the topics we wish to discuss are: 1) Your proposed approach for delivery 2) How the services may evolve over time 3) Charges/payment profile 4) Contract duration 5) Social Value opportunities. If you are interested in participating in our market engagement activities, please forward: - some brief information (max 2 sides of A4) about your organisation and your experience of delivering accessible customer support - the names, job titles and email addresses, of the individuals available to attend our market engagement meetings via teams on 23rd and 24th January 2025 to procurement.services@artscouncil.org.uk by 2pm on 22nd January 2025. Please quote procurement reference ACE 669 in the subject line of your email.
two.1.5) Estimated total value
Value excluding VAT: £170,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
Contract Term: up to four years (April 2025 - March 2029) Total Contract Value: up to £170,000 excluding VAT Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, ‘everyone’s welcome’. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events – with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat). We are currently scoping out our requirements and would welcome the opportunity to discuss this further with potential suppliers who have knowledge and experience of delivering accessible customer support, informed by the Social Model of Disability, via some market engagement meetings on 23rd and 24th January 2025 through Microsoft Teams. To help you prepare, the topics we wish to discuss are: 1) Your proposed approach for delivery 2) How the services may evolve over time 3) Charges/payment profile 4) Contract duration 5) Social Value opportunities If you are interested in participating in our market engagement activities, please forward: - some brief information (max 2 sides of A4) about your organisation and your experience of delivering accessible customer support - the names, job titles and email addresses, of the individuals available to attend our market engagement meetings via teams on 23rd and 24th January 2025 to procurement.services@artscouncil.org.uk by 2pm on 22nd January 2025. Please quote procurement reference ACE 669 in the subject line of your email.
two.3) Estimated date of publication of contract notice
21 February 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=915766395
GO Reference: GO-202519-PRO-29086496