Scope
Reference
believe-2025 322
Description
The continuation and wider development of new & existing software licences & support services supplied by Salesforce in accordance with schedule 7(a),(b) Procurement Act 2023
Contract 1. Provision of Software Licences & support services - Salesforce
Supplier
Contract value
- £3,000,000 excluding VAT
- £3,600,000 including VAT
Above the relevant threshold
Earliest date the contract will be signed
20 January 2026
Contract dates (estimated)
- 1 February 2026 to 31 January 2029
- Possible extension to 31 January 2031
- 5 years
Description of possible extension:
Contract maybe extended by up to 24 months on one occasion.
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKC14 - Durham CC
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Single supplier - technical reasons
- Additional or repeat goods, services or works - extension or partial replacement
Salesforce is a globally recognised platform, embedded within believe housing's back office following an initial rollout. This award is to support the ongoing implementation of Salesforce across the entire business providing exclusivity of the bespoke solution for the business and ensuring compatibility with existing systems and equipment. Any variance would create disproportionate technical challenges in operation or maintenance which would impact on business operations and not demonstrate commercial value or provide the most economically advantageous outcome.
Supplier
Salesforce Ltd
- Companies House: 05094083
110 Bishopsgate
London
EC2N 4AY
United Kingdom
Email: nminers@salesforce.com
Website: http://www.salesforce.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Provision of Software Licences & support services - Salesforce
Contracting authority
BELIEVE HOUSING LIMITED
- Companies House: RS008076
Coast House, Spectrum 4, Spectrum Business Park
Seaham
SR7 7TT
United Kingdom
Region: UKC14 - Durham CC
Organisation type: Public authority - sub-central government