Section one: Contracting authority
one.1) Name and addresses
Norfolk County Council
County Hall Martineau Lane Norwich
NR1 2DH
Contact
Liam Cranston
Country
United Kingdom
NUTS code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/norfolkcc/aspx/Home
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Framework for Home Support Providers for West and North Norfolk
Reference number
NCCT42880
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Nature of SpecificationNorfolk requires home support solutions which enable users of services to maximise their independence and lead a fulfilling lifestyle. Home support is the delivery of an agreed package of care for adults in their own home, who have been assessed as having a social care need because of a physical or mental impairment or illness. The care may be arranged on behalf of the individual and funded through several routes: fully funded care, partially funded care, direct payment, and/or as a self-funded arrangement. There are 7 lots for this ProcurementLot 1 CostalLot 2 Kings LynnLot 3 Fens and BrecksLot 4 Swaffham and DownhamLot 5 North Norfolk 1Lot 6 North Norfolk 2Lot 7 North Norfolk 3See full Specification and Tender Documents
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £56,000,000
two.2) Description
two.2.1) Title
1. Coastal
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98513310 - Home-help services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
West Norfolk
two.2.4) Description of the procurement
as per the Specification & ITT Documents
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Different areas may have a different contract start dates
two.2) Description
two.2.1) Title
2. Kings Lynn
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98513310 - Home-help services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
Kings Lynn
two.2.4) Description of the procurement
as per the Specification & ITT Documents
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Different areas may have a different contract start dates
two.2) Description
two.2.1) Title
3. Fens and Brecks
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98513310 - Home-help services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
as per the specification & ITT documents
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Different areas may have a different contract start dates
two.2) Description
two.2.1) Title
4. Swaffham and Downham
Lot No
4
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98513310 - Home-help services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
as per the Specification and ITT documents
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Different areas may have a different contract start dates
two.2) Description
two.2.1) Title
5. North Norfolk 1
Lot No
5
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98513310 - Home-help services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
as per the specification and ITT documents
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Different areas may have a different contract start dates
two.2) Description
two.2.1) Title
6. North Norfolk 2
Lot No
6
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98513310 - Home-help services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
as per the Specification and ITT Documents
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Different areas may have a different contract start dates
two.2) Description
two.2.1) Title
7. North Norfolk 3
Lot No
7
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98513310 - Home-help services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
as per the Specification & ITT Documents
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Different areas may have a different contract start dates
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-016073
Section five. Award of contract
Contract No
NCCT42880 – Framework for Home Support Providers for West & North Norfolk
Lot No
1
Title
Western PCN - Coastal
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 December 2024
five.2.2) Information about tenders
Number of tenders received: 38
Number of tenders received from SMEs: 32
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 38
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Norvic Healthcare (Anglia) Limited
NR8 6QW
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
National registration number
04790989
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Cera Care Operations Ltd
CO4 9QR
Colchester
Country
United Kingdom
NUTS code
- UKH3 - Essex
National registration number
04320403
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £5,600,000
Total value of the contract/lot: £5,600,000
Section five. Award of contract
Contract No
NCCT42880 – Framework for Home Support Providers for West & North Norfolk
Lot No
2
Title
Western PCN - Kings Lynn
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2024
five.2.2) Information about tenders
Number of tenders received: 38
Number of tenders received from SMEs: 32
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 38
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Universal Care Services UK Ltd
NR19 1FD
Dereham
NR19 1FD
Country
United Kingdom
NUTS code
- UKH16 - North and West Norfolk
National registration number
06923671
The contractor is an SME
No
five.2.3) Name and address of the contractor
Norvic Healthcare (Anglia) Limited
NR8 6QW
Norwich
NR8 6QW
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
National registration number
04790989
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Verity Healthcare Limited
N1 7GU
London
N1 7GU
Country
United Kingdom
NUTS code
- UKI - London
National registration number
221860529
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £56,000,000
Total value of the contract/lot: £56,000,000
Section five. Award of contract
Contract No
NCCT42880 – Framework for Home Support Providers for West & North Norfolk
Lot No
3
Title
Western PCN - Fens & Brecks
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2024
five.2.2) Information about tenders
Number of tenders received: 38
Number of tenders received from SMEs: 32
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 38
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Norvic Healthcare (Anglia) Limited
NR8 6QW
Norwich
NR8 6QW
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
National registration number
04790989
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Verity Healthcare Limited
N1 7GU
London
N1 7GU
Country
United Kingdom
NUTS code
- UKI - London
National registration number
221860529
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £56,000,000
Total value of the contract/lot: £56,000,000
Section five. Award of contract
Contract No
NCCT42880 – Framework for Home Support Providers for West & North Norfolk
Lot No
4
Title
Western PCN - Swaffham & Downham
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2024
five.2.2) Information about tenders
Number of tenders received: 38
Number of tenders received from SMEs: 32
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 38
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Universal Care Services UK Ltd
NR19 1FD
Dereham
NR19 1FD
Country
United Kingdom
NUTS code
- UKH16 - North and West Norfolk
National registration number
06923671
The contractor is an SME
No
five.2.3) Name and address of the contractor
Norvic Healthcare (Anglia) Limited
NR8 6QW
Norwich
NR8 6QW
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
National registration number
04790989
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £56,000,000
Total value of the contract/lot: £56,000,000
Section five. Award of contract
Contract No
NCCT42880 – Framework for Home Support Providers for West & North Norfolk
Lot No
5
Title
Northern PCN - North Norfolk 1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2024
five.2.2) Information about tenders
Number of tenders received: 38
Number of tenders received from SMEs: 32
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 38
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Cera Care Operations Ltd
CO4 9QR
Colchester
CO4 9QR
Country
United Kingdom
NUTS code
- UKH3 - Essex
National registration number
04320403
The contractor is an SME
No
five.2.3) Name and address of the contractor
Manorcourt Care (Norfolk) Limited
CO7 7QR
Colchester
CO7 7QR
Country
United Kingdom
NUTS code
- UKH3 - Essex
National registration number
04516799
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £56,000,000
Total value of the contract/lot: £56,000,000
Section five. Award of contract
Contract No
NCCT42880 – Framework for Home Support Providers for West & North Norfolk
Lot No
6
Title
Northern PCN - North Norfolk 2
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2024
five.2.2) Information about tenders
Number of tenders received: 38
Number of tenders received from SMEs: 32
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 38
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Eastern Specialist Services Ltd
NR32 1DE
Lowestoft
NR32 1DE
Country
United Kingdom
NUTS code
- UKH14 - Suffolk
National registration number
10110511
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Norvic Healthcare (Anglia) Limited
NR8 6QW
Norwich
NR8 6QW
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
National registration number
04790989
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £56,000,000
Total value of the contract/lot: £56,000,000
Section five. Award of contract
Contract No
NCCT42880 – Framework for Home Support Providers for West & North Norfolk
Lot No
7
Title
Northern PCN - North Norfolk 3
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2024
five.2.2) Information about tenders
Number of tenders received: 38
Number of tenders received from SMEs: 32
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 38
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Eastern Specialist Services Ltd
NR32 1DE
Lowestoft
NR32 1DE
Country
United Kingdom
NUTS code
- UKH14 - Suffolk
National registration number
10110511
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Norvic Healthcare (Anglia) Limited
NR8 6QW
Norwich
NR8 6QW
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
National registration number
04790989
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £56,000,000
Total value of the contract/lot: £56,000,000
Section six. Complementary information
six.3) Additional information
Please note the initial estimated total value of the contract in Section V of this notice has not been broken down per lot. It represents the estimated total value of all lots during the duration of the framework.
six.4) Procedures for review
six.4.1) Review body
Norfolk County Council - Head of Sourcing Norwich
Norwich
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
NP Law - Norfolk Norwich
Norfolk
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Precise information on deadline(s) for lodging appeals: The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.