Section one: Contracting authority
one.1) Name and addresses
Staffordshire County Council
Tipping Street
STAFFORD
ST162DH
Contact
John Tapsell
john.tapsell@staffordshire.gov.uk
Telephone
+44 1785854651
Country
United Kingdom
NUTS code
UKG24 - Staffordshire CC
Internet address(es)
Main address
Buyer's address
https://supplierlive.proactisp2p.com/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://supplierlive.proactisp2p.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://supplierlive.proactisp2p.com/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Homecare Monitoring and Brokerage
Reference number
IA2209
two.1.2) Main CPV code
- 85312100 - Daycare services
two.1.3) Type of contract
Services
two.1.4) Short description
Depending on which contract lot(s) the Supplier is awarded, the Supplier Solution shall deliver the following key functions:
Homecare monitoring (Lot 1): To interface and retrieve data from numerous third-party scheduling / electronic call monitoring systems used by Care Providers, allowing the Council to monitor the quality and performance of Care Providers' delivery of Homecare services.
A brokerage portal (Lot 2): To provide an auditable system by which the Council offers packages of care to Care Providers and for those Care Providers to express an interest in accepting such care packages;
Management information and reporting; allowing for comprehensive analysis and reporting of the above functions.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
Lot 1 Homecare Monitoring
Lot 2 Brokerage
two.2) Description
two.2.1) Title
Homecare Monitoring
Lot No
1
two.2.2) Additional CPV code(s)
- 85310000 - Social work services
two.2.3) Place of performance
NUTS codes
- UKG24 - Staffordshire CC
two.2.4) Description of the procurement
The Supplier Solution shall support the Council in monitoring the quality and performance of Care Providers' delivery of Homecare services, and inform the Council's commissioning processes through market insight, analysis and management information. At an individual Service User level, the Supplier Solution shall support staff in social care teams when reviewing care assessments and support plans, and support the Council when investigating complaints from Service Users about the services they have received from Care Providers.
The Supplier Solution shall interface with Care Providers' various third-party scheduling and electronic call monitoring systems in order to capture, analyze and report data on the Planned Visits and Actual Visits made by Careworkers.
Wherever possible the Supplier Solution shall interface directly with the various third-party systems, allowing for data capture to be as close as possible to the real-time that Visit Starts and Visit Ends occur. Where a direct interface is not possible, the Supplier Solution will allow Care Providers to regularly (at least weekly) upload a data extract from their third-party systems to the Supplier Solution. The data upload must be a simple and straightforward process which can be undertaken by non-technical staff, and not be excessively time consuming to complete.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 45%
Quality criterion - Name: Social Value / Weighting: 5%
Price - Weighting: 50%
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2021
End date
31 August 2028
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Initial Period of Four Year from 01-09-2021 to 31-08-2025
Three one-year Extensions available:
01-09-2025 to 31-08-2026
01-09-2026 to 31-08-2027
01-09-2027 to 31-08-2028
two.2) Description
two.2.1) Title
Brokerage
Lot No
2
two.2.2) Additional CPV code(s)
- 85310000 - Social work services
two.2.3) Place of performance
NUTS codes
- UKG24 - Staffordshire CC
two.2.4) Description of the procurement
4.1. The Supplier Solution shall provide an auditable process by which the Council can offer new packages of care to Care Providers and for Care Providers to express an interest in accepting or declining each care package.
4.2. The Supplier Solution shall allow the Council to determine which group or groups of Care Providers a new care package gets offered to, depending upon where the package is located (i.e. by Contract Zone, of which there are currently twelve geographic zones) and under which Provider Contract Lot (for which there are three lots; (A) standard homecare, (B) non-standard homecare and (C) respite & sitting services). The Supplier Solution shall allow the Broker to select such groups according to a combination of Contract Zone and Provider Contract Lot, without the Broker needing to manually select individual Care Providers. The Care Providers within each group will change over time and the Supplier Solution shall allow for the Care Providers within each group to be periodically reconfigured by the Council.
4.3. The Supplier Solution should be able to automatically populate the relevant Contract Zone using the postcode of the Care Package. Lookup data for this will be provided to the Supplier by the Council.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 45%
Quality criterion - Name: Social Value / Weighting: 5%
Price - Weighting: 50%
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2021
End date
31 August 2028
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Initial Term is from 01-09-2021 to 31-08-2025
Three one-year Extensions available
01-09-2025 to 31-08-2026
01-09-2026 to 31-08-2027
01-09-2027 to 31-08-2028
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 February 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
12 February 2021
Local time
12:30pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Staffordshire County Council
Stafford
ST16 2DH
Country
United Kingdom