Section one: Contracting authority/entity
one.1) Name and addresses
NHS Wales Shared Services Partnership
Procurement Services, Cardiff and Vale University Local Health Board, Woodlands House, 2nd Floor, Maes-Y-Coed Road
Cardiff
CF14 4HH
Telephone
+44 02921836450
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
http://www.procurement.wales.nhs.uk
Buyer's address
http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of a Waiting Well Support Service
Reference number
CAV-DCO (21-22) 156
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Wales Shared Services Partnership wish to inform the market that they intend to award a contract for Education Programme for the provision of a Waiting Well Support Service.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £900,000
two.2) Description
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKL22 - Cardiff and Vale of Glamorgan
two.2.4) Description of the procurement
The provision of a Waiting Well service will offer continued support for frail older people and vulnerable adults who may require support at home while they await NHS treatment. The service will provide practical and emotional support through the employment of staff and the mobilisation of volunteers.
The service will offer support to Health Board patients who have been waiting for two years or more for elective procedures or treatment from the NHS and through continued communication and reassurance, reduce the risk of reliance on emergency, acute and primary care health services and empower people to better self-manage their physical health and well-being as they continue to wait for treatment. It will work in conjunction with NHS and Local Authority services enabling people to engage with their local communities, which would otherwise prove difficult due to frailty or anxiety.
The primary objectives for this service are to;
- Support the service user whilst they await treatment and/or admission to hospital
- Improve service user health and well-being
- Facilitate or provide practical help in their own home
- Connect service users with community-based services to support their well-being & reduce their anxiety
Pastoral care will be offered within the service user’s own home, initially on a face to face basis for up to six weeks, followed by a further period of telephone support for up to six weeks, dependent upon the assessed need of the person referred.
The service contributes to the continued well-being of the service user awaiting treatment from their local hospital(s) and will maintain contact with the referrer and will liaise with them, as necessary. It will comprise health and well-being checks and will alert the referrer should there be any change or deterioration.
The service will continue to be available during the wait for admission and/or treatment and will link with other services which may be able to provide any ongoing support either prior to or following treatment.
The service will operate Monday to Friday, between 9am and 5pm (although this could be extended to provide a 7-day service) and will consist of two elements provided by a mixture of staff and volunteers:
1. Face to face practical and emotional support, individualised and delivered through weekly visits by a dedicated support worker
2. Welfare telephone support delivered by volunteers
It should be noted that the contract will not provide personal care support.
This contract will initially be for a one year period with a further 12 months extension option. This contract is a pilot for the Health Board to assess the successfulness of the service in its establishment.
two.2.11) Information about options
Options: Yes
Description of options
This notice covers an option to extend for up to 12 months at the sole discretion of the Health Board.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
British Red Cross has extensive experience, through its delivery of health and social care services across Wales, of providing effective person-centred support to service users in multiple settings. Many of these established services are focused on supporting people through the provision of practical and emotional support, signposting and supported referral to maintain their independence and ability to better self-manage their health and well-being. This work is contingent on existing and established networks within the local communities of Cardiff and the Vale.
The contract will be a pilot for one year to test the effectiveness of this support system and to establish whether long term provided is required.
Based on the information outlined in this notice, the Health Board is applying a 10 day standstill period prior to awarding the contract.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
Contract No
CAV-DCO (21-22) 156
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
7 January 2022
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
British Red Cross
Bradbury House, Mission Court
Newport
NP202DW
Country
United Kingdom
NUTS code
- UKL22 - Cardiff and Vale of Glamorgan
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £900,000
Section six. Complementary information
six.3) Additional information
(WA Ref:117344)
six.4) Procedures for review
six.4.1) Review body
High Court, Royal Courts of Justice,
The Strand
London
WC2A 2LL
Telephone
+44 2079477501
Country
United Kingdom
Internet address
http://www.procurement.wales.nhs.uk
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
NHS Wales Shared Services Partnership on behalf of Cardiff and Vale University Local Health Board will allow a minimum 10 calendar day standstill period between notifying the award decision and awarding the contract.
Should additional information be required it should be requested of the addressee in section I.1. Aggrieved parties who have been harmed or are at risk of harm by breach of the procurement rules have the right to take action in the High Court (England and Wales). Any such action is subject to strict time limits in accordance with the Public Contracts 2015 (Amendments).