Section one: Contracting authority
one.1) Name and addresses
Herefordshire and Worcestershire Health & Care NHS Trust
2 Kings Court, Charles Hastings Way
Worcester
WR5 1JR
Country
United Kingdom
Region code
UKG12 - Worcestershire
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Service Management System
Reference number
T.HACW.052
two.1.2) Main CPV code
- 72253000 - Helpdesk and support services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of an IT Service Management System for Herefordshire & Worcestershire Health & Care NHS Trust
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKG12 - Worcestershire
two.2.4) Description of the procurement
Provision of an IT Service Management System for Herefordshire & Worcestershire Health & Care NHS Trust.
This opportunity is available to view on Atamis e-tendering system.
If you are not registered on the Atamis e-tendering portal please follow this welcome link to register:
https://health-family.force.com/S/Welcome
Please also see the below link to the supplier user guide:
https://Services.atamis.co.uk/docs/Supplier_User_Guide.pdf
to support you in your tender submission.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
Initial term 60 months with 5 x 12 months optional extension period.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
as stated in the tender documents
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 February 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 1 May 2024
four.2.7) Conditions for opening of tenders
Date
9 February 2024
Local time
2:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.3) Additional information
1. Log in to the Supplier portal of https://health-family.force.com/s/welcome
2. Locate the opportunity using "finding opportunities" searching for contract reference C233407.
3. Click on the project title and "Register Interest".
4. You will then be able to access the tender details via the "My Proposals & Quotes" page.
six.4) Procedures for review
six.4.1) Review body
NHS England Midlands
County Hall, Glenfield, Leicester
Glenfield, Leicester
LE3 8RA
Country
United Kingdom