Section one: Contracting authority
one.1) Name and addresses
UNIVERSITY OF SOUTHAMPTON
HIGHFIELD CAMPUS,UNIVERSITY ROAD
SOUTHAMPTON
SO171BJ
Contact
Emma Raddon
Country
United Kingdom
NUTS code
UKJ32 - Southampton
Internet address(es)
Main address
https://www.southampton.ac.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The Provision of a Fundraising and Alumni Customer Relationship Management (CRM) Solution
Reference number
2021UoS - 0340
two.1.2) Main CPV code
- 48445000 - Customer Relation Management software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
The University of Southampton seeks to procure a Fundraising and Alumni CRM solution to support The Campaign for Southampton which will see an ambitious increase in all elements of fundraising and engagement - doubling transaction levels, significantly increasing engagement and volunteering and doubling the size of the team. The success of a fundraising campaign is hugely dependent on a sophisticated CRM - to capture data preferences, offer improved international fundraising, and high value, multi-channel mass fundraising, and ensure enhanced major gift and volunteer management tools - to deliver the scale of fundraising and engagement required to compete in an increasingly sophisticated global charity market. This project seeks to deliver a new solution to meet these objectives.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,000,000
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 72212445 - Customer Relation Management software development services
two.2.3) Place of performance
NUTS codes
- UKJ32 - Southampton
two.2.4) Description of the procurement
The University is seeking a Fundraising and Alumni CRM solution which enables fundraising, prospect research, communication, events, volunteering, reporting and data selection to harness the collective power of the alumni and supporter community to support the University's strategic objectives through philanthropy and engagement.
The University is seeking a system to support in the following areas:
Communications and Marketing
Events
Volunteering
Fundraising (Regular Giving)
Prospect Research and Management
Memberships
Legacy
Online Portal
Operations
Income Processing, including Gift Aid, DD management, Pledges, Fundspending
Reporting and Dashboards
System Admin
Of particular importance to the University is for the solution to have:
The ability to process UK gifts including direct debits and gift aid declarations and claims
The ability to manage constituent relationships or create activity based upon segments of constituents
The ability to search, query and locate a variety of record types based upon various searchable fields within the database
The ability to manage events
The ability to manage marketing automations, communications and e-communications
The ability to import to, export from or report on any field within the database
Procurement Process
This procurement process was conducted as an Open procedure
Contract Period:
The University proposes to enter into a Contract for ten years - this will be the maximum contract period, including any potential extensions] with the successful tenderer(s).
This will comprise of an initial contract period of five years with an option to extend by a further five years subject to satisfactory performance and at the sole discretion of the University.
Contract Value:
The estimated value of the initial five year contract term is in the region of £800,000 - £1,200,000 GBP (excluding VAT).
The estimated value of the five year extension period is £600,000 - £800,000 GBP (excluding VAT).
It is estimated, therefore, that the total value of this contract will be between £1,400,000 and £2,000,000 GBP (excluding VAT).
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Cost criterion - Name: Cost / Weighting: 30
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-017169
Section five. Award of contract
Contract No
2021UoS - 0340
Title
The Provision of a Fundraising and Alumni Customer Relationship Management (CRM) Solution
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 December 2021
five.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Blackbaud Europe Ltd
London
SE1 7ND
Country
United Kingdom
NUTS code
- UKI - London
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
University of Southampton
Southampton
SO17 1BJ
Country
United Kingdom