Scope
Description
HM Revenue & Customs (HMRC) is seeking to engage a supplier to support creating a new way of delivering change in a potential NewCo approach by testing how HMRC can move to quarterly planning. A NewCo approach means a reimagined CDIO, created from within to have modernised operations, culture and public service approach using its own internal strengths to become more transparent, efficient and customer focused without losing sight of its regulatory mandate.
This procurement will centre on how HMRC can utilise IT Service Management software to support this process and move to quarterly planning. The key objectives are:
a. Input to a successful Hackathon
b. Participate in 2/3 day Hackathon
c. Delivery of a minimum viable product and final proposal
d. Demonstrate experience in delivering at scale
e. Demonstrate experience of Agile delivery and best practice, including transitioning to quarterly planning
Total value (estimated)
- £795,000 excluding VAT
- £954,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 17 April 2026 to 16 April 2028
- 2 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Participation
Technical ability conditions of participation
Participation in this tender will be restricted to those providers who have the required IT Service Management software capabilities and experience enterprise wide Delivery.
IT4IT Implementation track record in large Government Departments or national/ Multi national organisations.
Proven delivery capability in below, including but not restricted to:
- Strategic Portfolio Management, ITSM/DevOps, Intelligent Generative AI, Engagement ( including workspaces, Portals etc)
- Significant experience in participating in Hackathons with a commercial outcome
- Supplier will have UK based resources
The supplier must be compliant with security requirements such as HMG's security policy framework:
https://www.gov.uk/government/publications/security-policy-framework/hmg-security-policy-framework
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
28 January 2026
Submission type
Requests to participate
Deadline for requests to participate
23 February 2026, 11:59pm
Languages that may be used for submission
English
Award decision date (estimated)
6 April 2026
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
This procurement is being conducted under a Competitive Flexible Procedure in accordance with the Procurement Act 2023.
It is anticipated that there will be two stages, the first of which will be an initial Supplier Qualification and Proposal stage to shortlist capable suppliers to be taken forward to the second stage. HMRC intends to select three (3) to five (5) suppliers to advance to the second stage, based on the highest scoring responses from the qualified suppliers.
In the second stage, shortlisted suppliers will be invited to a Hackathon to prototype business use cases and prepare for the final tender submission. There will be additional market engagement at this stage to provide further detail of HMRC's IT Service Management software functionality to support the development. Following the Hackathon, suppliers will be required to submit detailed proposals, including price, delivery methodology, and any specific solutions they propose.
The information provided here is based on the latest available information but may be subject to changes prior to, or during, the procurement. HMRC reserves the right to update or confirm aspects of the procurement process and associated timetable at any stage during the procurement; or circulate updated documents in respect of the procurement process. If it exercises these rights, it will inform all participating Suppliers of the proposed changes and impact on the process and any related documents via the Portal during the tender process.
Reduced tendering period
Yes
Qualifying planned procurement notice - minimum 10 days
Contracting authority
HM Revenue & Customs
- Public Procurement Organisation Number: PVMW-8599-JZNJ
100 Parliament Street
London
SW1A 2BQ
United Kingdom
Contact name: Miriam Larocque
Email: miriam.larocque1@hmrc.gov.uk
Region: UKI32 - Westminster
Organisation type: Public authority - central government