Section one: Contracting authority
one.1) Name and addresses
Hertfordshire County Council
Pegs Lane
HERTFORD
SG13 8DE
Contact
Strategic Procurement Group
Nicole.McCaffrey1@hertfordshire.gov.uk
Telephone
+44 01992588106
Country
United Kingdom
NUTS code
UKH23 - Hertfordshire
Internet address(es)
Main address
Buyer's address
https://www.supplyhertfordshire.uk/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
HCC 09/22 - The Provision of an Out of Hours Call Handling Service
Reference number
HCC2214058
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
This is an award notice for The Provision of an Out of Hours Call Handling Service, and therefore the opportunity is closed.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £475,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 64200000 - Telecommunications services
- 85321000 - Administrative social services
- 32540000 - Switchboards
- 64211100 - Local telephone services
- 32543000 - Telephone switchboards
- 64211000 - Public-telephone services
- 64214200 - Telephone switchboard services
two.2.3) Place of performance
NUTS codes
- UKH23 - Hertfordshire
two.2.4) Description of the procurement
Please see section V (award of contract) for further details. Hertfordshire County Council (the ‘Council’) has established a contract for the provision of an Out of Hours Call Handling Service. Please note that the value entered in V.2.4 is the amount available for the full contractOrganisations should be aware that due to the nature of the Services provided, the Contract shall be executed as a deed.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
Option to extend the contract for a further period or periods of up to a total of two (2) further years at the Council’s sole discretion.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-026714
Section five. Award of contract
Title
The provision of an Out of Hours Call Handling Service.
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 December 2022
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
West Midlands Ambulance Service University NHS Foundation Trust
Dudley
Country
United Kingdom
NUTS code
- UKG36 - Dudley
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £475,000
Total value of the contract/lot: £475,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court,
Royal Courts of Justice, The Strand
London
WC2A 2LL
Telephone
+44 20794760000
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
High Court,
Royal Courts of Justice, The Strand
London
WC2A 2LL
Country
United Kingdom