Scope
Reference
ITT_30558
Description
RBKC is seeking experienced providers to deliver high-support mental health accommodation services across two clusters in the borough: North Cluster (Lot 1) and South Cluster (Lot 2). The service will support a minimum of 62 adults with severe and enduring mental health needs, including those with complex co-morbidities such as substance misuse, forensic history, and challenging behaviours.
Key Requirements:
24/7 staffed accommodation in a psychologically informed and trauma-informed environment.
Delivery of Section 117 aftercare under the Mental Health Act and support under the Care Act.
Focus on recovery, independence, and move-on, with personalised, co-produced support plans.
Provision of skills development, wellbeing activities, risk management, and social inclusion.
Compliance with safeguarding, health & safety, and data protection standards.
Integration with statutory and community partners, promoting digital inclusion and assistive technology.
Robust staffing model, recruitment, training, and supervision strategies.
Performance monitoring against KPIs, including resident satisfaction, staff wellbeing, and move-on outcomes.
Accommodation Details:
Lot 1 (North Cluster): 3 buildings, 29 bed spaces.
Lot 2 (South Cluster): 1 building with 11 bed spaces. Tenderers must also source additional buildings for at least 22 more units (total 33 minimum) for this Lot.
Contract Highlights:
Block-funded support service (rent and housing management excluded).
Providers must enter into Housing Management Agreements with Registered Providers.
Providers must demonstrate innovation, social value, and value for money.
For full details, including eligibility criteria, service model, and KPIs, refer to the ITT on Jaggaer.
Total value (estimated)
- £12,299,000 excluding VAT
- £14,758,800 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 September 2026 to 30 September 2031
- Possible extension to 30 September 2033
- 7 years, 30 days
Description of possible extension:
2.3. The Authority shall be entitled at its absolute discretion to extend the Contract Period by any number of periods which shall not exceed, in aggregate, the period specified in Clause 2.3.1. In the event that no period is specified in Clause 2.3.1 this Contract shall not be extended.
2.3.1. The aggregate period by which this Contract may be extended is up to a period of (2) years by two (2) consecutive period of (12)
2.3.2. If the Authority wishes to exercise its right to extend this Contract under Clause 2.3 it shall serve on the Contractor notice in writing to that effect not less than 6 (six) months or, where a period of notice has been inserted in Clause 2.4.1, the period so stated in Clause 2.4.1, before the expiry of the Contract Period.
2.3.3. The period of notice required to extend this Contract shall be three (3) months
2.4. If and each time the Authority exercises its rights in Clause 2.3, the definition of Contract Period shall be deemed to be amended accordingly and the Contractor shall continue to provide the Services to the Contract Standard at the Contract Price prevailing on the date of the extension as revised from time to time in accordance with Clause 3.
Main procurement category
Services
CPV classifications
- 85312000 - Social work services without accommodation
- 85000000 - Health and social work services
Contract locations
- UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Lot constraints
Maximum number of lots a supplier can be awarded: 1
Description of how multiple lots may be awarded:
Tenderers must identify their preferred Lot within the Qualification Envelope.
Each Lot will be award to the highest scoring Tenderer for that Lot.
In the event of a tie the below tie break procedure will apply:
Technical questions will be ranked by weighting. The Authority will compare Tenderer scores question by question, in descending order of weighting, until one Tenderer achieves a higher score. At that point, no further scores will be considered.
Lot 1. Lot 1 North Cluster
Description
LOT 1 - North Cluster
There are 3 (three) buildings available for use in the North Cluster of RBKC to support a total of 29 (twenty-nine) residents.
The Authority reserves the right to amend this configuration.
The Successful Tenderer will be required to enter into a Housing Management Agreement with the Landlord(s) prior to contract commencement.
Service Address Support Level Bed Spaces Registered Provider
Holly Villa 170 Holland Road, W14 8AH High 9 Peabody
Cedar House 38 St Luke's Road, W11 1DJ High 10 Notting Hill Genesis
Linden House 209 Ladbroke Grove, W10 6HQ High 10 Notting Hill Genesis
Further information can be found in the ITT.
Lot value (estimated)
- £5,754,000 excluding VAT
- £6,904,800 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. LOT 2 - South Cluster
Description
LOT 2 - South Cluster
There is one building available for use in the South Cluster of RBKC. Tenderers must have arrangements in place to provide a minimum of 22 units in addition to the 11 noted within the South Cluster area. This is a PASS / FAIL requirement, further information can be found in paragraph 16.18 of the ITT.
The Successful Tenderer will be required to enter into a Housing Management Agreement with the Landlord(s) prior to contract commencement.
The Authority reserves the right to amend this configuration.
Service Address Support Level Bed Spaces Landlord
Richardson House 84 Redcliffe Gardens, SW10 9HH High 11 Notting Hill Genesis
Further information can be found in the ITT.
Lot value (estimated)
- £6,545,000 excluding VAT
- £7,854,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot 1. Lot 1 North Cluster
As outlined in ITT documents
Lot 2. LOT 2 - South Cluster
As per the ITT
Technical ability conditions of participation
Lot 1. Lot 1 North Cluster
As outlined in ITT documents
Lot 2. LOT 2 - South Cluster
Tenderers must have arrangements in place to provide a minimum of 22 units in addition to the 11 noted within the South Cluster area. This is a PASS / FAIL requirement, further information can be found in paragraph 16.18 of the ITT.
Other conditions of participation can be found in the ITT documents
Particular suitability
Lot 1. Lot 1 North Cluster
Lot 2. LOT 2 - South Cluster
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
23 January 2026, 5:00pm
Tender submission deadline
6 February 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
18 May 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 80% |
| Commercial | Price | 20% |
Other information
Payment terms
As per the contract.
Description of risks to contract performance
As per the contract.
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
The Royal Borough of Kensington & Chelsea
- Public Procurement Organisation Number: PPRX-1592-MXGN
Town Hall, Hornton Street
London
W8 7NX
United Kingdom
Email: procurement@rbkc.gov.uk
Website: https://www.rbkc.gov.uk/
Region: UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Organisation type: Public authority - sub-central government