Section one: Contracting authority/entity
one.1) Name and addresses
Care Quality Commission
Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
Contact
Commercial and Contracts Team
commercialcontracts@cqc.org.uk
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Experts by Experience Services
Reference number
CQC EPS 102
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Care Quality Commission (CQC) is the independent health and social care regulator in England that monitors, inspects and regulates health and social care services to ensure they meet fundamental standards of quality and safety. It ensures health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We are starting to gather information to help shape the procurement of a contract to deliver our Experts by Experience programme for delivery from April 2026 onwards.
Experts by Experience are people who have personal experience of the services we regulate, either directly or as family carers.
The contract will recruit manage and train a pool of Experts by Experience and provide the necessary support to enable these Experts by Experience to work with CQC on its ongoing programme of assessments of health and care services. Experts by Experience also support other CQC activity such as the codesign of guidance and policy development.
During inspections, Experts by Experience speak with people using services and their family or organisations that support them. Their findings are used to support CQC inspectors’ judgements on services and may be included in CQC inspection reports.
The contract will also build, manage and maintain a Public Engagement Network of community groups on CQCs behalf, providing CQC with intelligence and insight from:
-People from seldom-heard communities.
-People with protected characteristics.
-People made vulnerable by their circumstances.
The lotting structure of the contract will be determined as a result of the pre-market supplier engagement.
Further information is included in the Additional Information section VI.3.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-041528
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
II.2.14
Instead of
Text
commericalcontracts@cqc.org.uk