Section one: Contracting authority
one.1) Name and addresses
North Northamptonshire Council
The Cube,George Street
CORBY
NN171QG
Contact
North Northamptonshire Procurement Team
procurement@northnorthants.gov.uk
Telephone
+44 3001263000
Country
United Kingdom
NUTS code
UKF25 - North Northamptonshire
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.northnorthants.gov.uk/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NNC- Enterprise Telephony
Reference number
NNC00000236
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide enterprise telephony, including IT infrastructure, architecture, and contact centre.
To provide a cloud-hosted Software as a Service (hereafter referred to as "SaaS") telephony solution that will provide the functionality detailed in this Specification and all supporting documents, as well as software licence, support & maintenance, upgrade paths, and roadmap.
To provide the Council with modern and flexible software services that meet customer's needs, without technical staff requiring bespoke telephony knowledge and skills.
To provide the Council with a unified capable telecommunication solution that meets the requirements of this Specification and all supporting documents. Based on current demand across the Council estate, there are approximately 4,100 calls received daily into Customer Services, departmental extensions and extensions associated with individual members of staff. Using this figure gives a projected twelve-month figure of 1,074,382 calls received. For outbound calls, the figures are approximately 2,120 daily and 551,358 yearly.
The Supplier must oversee implementation of the technology and co-ordinate activities through the Council's project management team. The implementation will include all aspects of the product including assistance as required, to deploy and configure software. Porting of the Council's existing number ranges, and implementation of all required set-up for call centre and hunt / call groups.
Training for technical administrative staff, Learning & Development training staff, super users/change champions and the provision of training documentation for all other users.
To enable integration with inhouse compatibilities such as Microsoft Teams, Outlook, Income management system, Revenues and Benefits system, payment systems and the Customer Relationship Management system for customer services to increase efficiency and can scale to meet the needs of the Council.
The Contract will run for a minimum of thirty-six (36) Months, with the option for two (2) further twelve (12) Month extensions, in essence a maximum sixty (60) Month Contract.
Suppliers identified on the Crown Commercial Service (hereafter referred to as "CCS") Network Services 2 (RM3808) framework agreement will be engaged directly to understand whether they wish to take part in this mini competition.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,000,000
two.2) Description
two.2.2) Additional CPV code(s)
- 32000000 - Radio, television, communication, telecommunication and related equipment
two.2.3) Place of performance
NUTS codes
- UKF2 - Leicestershire, Rutland and Northamptonshire
Main site or place of performance
Variety of offices within North Northamptonshire Council geographical area.
two.2.4) Description of the procurement
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Radio, television, communication, telecommunication and related equipment - 32000000
Telecommunications services - 64200000
Location of contract
East Midlands
Value of contract
£3,000,000
Procurement reference
NNC00000236
Published date
6 December 2022
Closing date
19 September 2022
Closing time
12pm
Contract start date
3 January 2023
Contract end date
2 January 2028
Contract type
Service contract
Procedure type
Call-off from a framework agreement
What is a call-off from a framework agreement?
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide enterprise telephony, including IT infrastructure, architecture, and contact centre.
To provide a cloud-hosted Software as a Service (hereafter referred to as "SaaS") telephony solution that will provide the functionality detailed in this Specification and all supporting documents, as well as software licence, support & maintenance, upgrade paths, and roadmap.
To provide the Council with modern and flexible software services that meet customer's needs, without technical staff requiring bespoke telephony knowledge and skills.
To provide the Council with a unified capable telecommunication solution that meets the requirements of this Specification and all supporting documents. Based on current demand across the Council estate, there are approximately 4,100 calls received daily into Customer Services, departmental extensions and extensions associated with individual members of staff. Using this figure gives a projected twelve-month figure of 1,074,382 calls received. For outbound calls, the figures are approximately 2,120 daily and 551,358 yearly.
The Supplier must oversee implementation of the technology and co-ordinate activities through the Council's project management team. The implementation will include all aspects of the product including assistance as required, to deploy and configure software. Porting of the Council's existing number ranges, and implementation of all required set-up for call centre and hunt / call groups.
Training for technical administrative staff, Learning & Development training staff, super users/change champions and the provision of training documentation for all other users.
To enable integration with inhouse compatibilities such as Microsoft Teams, Outlook, Income management system, Revenues and Benefits system, payment systems and the Customer Relationship Management system for customer services to increase efficiency and can scale to meet the needs of the Council.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.14) Additional information
This procurement is being managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This procurement is being managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 December 2022
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
8x8 (UK) Ltd
The Relay Building, 114 Whitechapel High Street
London
E1 7PT
Country
United Kingdom
NUTS code
- UKI5 - Outer London – East and North East
Companies House
05083841
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,169,838
Section six. Complementary information
six.3) Additional information
This procurement was managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Royal Court of Justice, Strand
London
WC2A 2LL
Country
United Kingdom