Section one: Contracting entity
one.1) Name and addresses
Northern Trains Limited
George Stephenson House, Toft Green
York
YO1 6JT
Contact
Zoe Kearns
zoe.kearns@northernrailway.co.uk
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.northernrailway.co.uk/
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Salesforce Support
Reference number
NTL/PT/0031
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Northern are seeking an experienced Salesforce support partner to provide expertise and resource to support Northern’s Salesforce instances and products with day-to-day tasks and support the platform and its end users with issue and incident resolution
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48610000 - Database systems
- 48480000 - Sales, marketing and business intelligence software package
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Within Northern Salesforce is a significant business system, providing the basis for customer support and increasingly important within our digital transformation initiatives and driving improvement in customer engagement and customer satisfaction.Northern currently use the following Salesforce and related products. The list is not exhaustive and may change over time:• Sales Cloud• Service Cloud• Experience Cloud• Marketing Cloud• Salesforce CDP• Conga Composer• Various integrations with other systems including but not limited to: Alteryx, Tableau, Qualtrics
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-022247
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 January 2023
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 4
Number of tenders received by electronic means: 5
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Northern Trains Limited
George Stephenson House
York
YO1 6JT
Country
United Kingdom
Internet address
https://www.northernrailway.co.uk/
six.4.4) Service from which information about the review procedure may be obtained
Northern Trains
George Stephenson House
York
YO1 6JT
Country
United Kingdom