Section one: Contracting authority/entity
one.1) Name and addresses
United Utilities Water Limited
Lingley Mere Business Park
Warrington
WA5 3LP
Contact
Daniel Weir
Telephone
+44 07350379064
Country
United Kingdom
Region code
UKD - North West (England)
National registration number
02366678
Internet address(es)
Main address
https://www.unitedutilities.com
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Services-Contract-Vyntelligence Software Capabilities
Reference number
PRO004838
two.1.2) Main CPV code
- 92111000 - Motion picture and video production services
two.1.3) Type of contract
Services
two.1.4) Short description
The requirement is to supply an asynchronized video SaaS license agreement with specific water utility company technology to support the United Utilities Wholesale business and its need to provide remote assurance, operational efficiency and improve compliance across the business with use of artificial intelligence.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,800,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
- UK - United Kingdom
two.2.4) Description of the procurement
The contractual arrangement for the service will include:
- Unlimited User access to the software
- Asynchronous Multimedia Data Capture with AI powered intelligence & collaboration
- Open API integrations with industry 3rd party platforms e.g. Salesforce, IBM Maximo, Oracle and websites
- Complex AI Scene recognition
- GenAI – Speech and visual summarization
The contractual arrangement for services will include:
- Pre and post sales application support
- Technical support and training
- Software licences
- Highest levels of security and data privacy standards applicable to National Infrastructure safety requirements, ideally with multiple Utilities clients
- App must support offline data capture and storage with automatic upload when signal restored with GPS tracking
In delivering the service under this contractual agreement, it is a requirement that the Supplier shall comply with the relevant technical standards which will be detailed within the agreement.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
United Utilities conclusion is that the significant extra technical steps required to both transition to, and implement non-incumbent technology would present disproportionate technical difficulties when compared to continuing to procure additional supplies from the incumbent economic operator. It is therefore, necessary to conduct a negotiated procedure without prior call for competition, as highlighted above United Utilities have acted in good faith prior to coming to this decision based on the due diligence that has been conducted.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
Title
Services-Contract-Vyntelligence Software Capabilities
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
6 January 2025
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £1,800,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of England & Wales
City of Westminster
London
Country
United Kingdom