DFTc: ESM ServiceNow Implementation Market Engagement
- Department for Transport
Procurement identifier (OCID): ocds-h6vhtk-0791a9
Description
he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms.
The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer.
The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.
Notices
UK2: Preliminary market engagement notice
- Notice identifier
- 2026/S 000-101732
- Published
- 27 October 2026, 4:16pm