Provision of Independent Health Complaints Advocacy Service
- London Borough of Brent
Procurement identifier (OCID): ocds-h6vhtk-06f851
Description
This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS).
The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution.
The service will also support clients' complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed.
The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative.
Contract Start Date: 1 April 2027
Contract End Date: 31 March 2030
Possible Extension up to 2 years
Notices
UK4: Tender notice
- Notice identifier
- 2026/S 000-100678
- Published
- 23 October 2026, 3:51pm
UK2: Preliminary market engagement notice
- Notice identifier
- 2026/S 000-086523
- Published
- 11 September 2026, 3:04pm