Institute for Customer Service Membership
- UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED
Procurement identifier (OCID): ocds-h6vhtk-06eb93
Description
Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark customer performance against recognised national standards. Continuity of membership maintains UKNNL's established benchmarking history and ensures consistency of performance data and trend analysis over time. The membership also provides access to independent research, specialist training, best practice resources and a professional network aligned to UKNNL's requirements. These benefits support the ongoing development of customer experience capability and the embedding of a culture of service excellence across the organisation.
Notices
UK7: Contract details notice
- Notice identifier
- 2026/S 000-080844
- Published
- 25 August 2026, 1:14pm