Retail Telecommunications Maintenance Services Extension and Associated Renewal Works
- TRANSPORT UK EAST MIDLANDS LIMITED
Procurement identifier (OCID): ocds-h6vhtk-06d949
Description
East Midlands Railway intends to directly award a time-limited contract to Hitachi Rail GTS UK Limited for the continued provision of Retail Telecommunications Maintenance Services and associated renewal works across the EMR network.
The services support critical customer-facing systems including Customer Information Systems (CIS), Passenger Announcement (PA) systems, roaming microphones and associated telecommunications infrastructure.
The contract will provide:
Planned preventative maintenance
Corrective and reactive maintenance
24/7 fault support and helpdesk services
Asset management and reporting
Replacement and renewal of identified CIS and PA assets
Installation and commissioning of specified renewal works
The contract also includes:
Display renewals at 10 EMR stations
PAPC replacements at 25 EMR stations
Screen replacements at Newark Castle and Mansfield stations
Burton station roaming microphone installation
The proposed arrangement is limited to 12 months and is required to maintain continuity of service whilst EMR completes and mobilises a competitive procurement for a long-term replacement contract.
Notices
UK6: Contract award notice
- Notice identifier
- 2026/S 000-078311
- Published
- 17 August 2026, 6:31pm
UK5: Transparency notice
- Notice identifier
- 2026/S 000-072908
- Published
- 31 July 2026, 4:56pm