NICE WFM Cloud Solution Migration
- Yorkshire Ambulance Service NHS Trust
Procurement identifier (OCID): ocds-h6vhtk-06d53a
Description
YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.
Notices
F03: Contract award notice
- Notice identifier
- 2026/S 000-071213
- Published
- 28 July 2026, 1:23pm