Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service
- London Borough of Newham
Procurement identifier (OCID): ocds-h6vhtk-06cdab
Description
The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems.
This service will utilise a peer support approach that reflects Newham's diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services.
Notices
UK4: Tender notice
- Notice identifier
- 2026/S 000-101733
- Published
- 27 October 2026, 4:17pm
UK2: Preliminary market engagement notice
- Notice identifier
- 2026/S 000-067671
- Published
- 17 July 2026, 11:34am