TfL 97139 - Bus Driver Quality Monitoring
- Transport for London
Procurement identifier (OCID): ocds-h6vhtk-069989
Description
The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories.
Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL.
The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to:
• Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments
• Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website
• Provide adequate personnel to conduct the assessments
• Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators
Notices
UK4: Tender notice
- Notice identifier
- 2026/S 000-091630
- Published
- 29 September 2026, 8:17am
UK3: Planned procurement notice
- Notice identifier
- 2026/S 000-091397
- Published
- 28 September 2026, 12:31pm
UK2: Preliminary market engagement notice
- Notice identifier
- 2026/S 000-055233
- Published
- 11 June 2026, 1:47pm
UK1: Pipeline notice
- Notice identifier
- 2026/S 000-044705
- Published
- 14 May 2026, 11:28pm