Procurement

Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

  • Govia Thameslink Railway Limited

Procurement identifier (OCID): ocds-h6vhtk-068a59

Description

The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels.

These platforms will enable GTR to:

•Deliver more relevant and personalised customer communications.

•Run data-driven, targeted campaigns that increase engagement and spend.

•Gain real-time insight into customer behaviour to improve campaign effectiveness.

Simplify planning, execution, and optimisation across channels, replacing fragmented tools

The procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.

Notices

UK4: Tender notice

Notice identifier
2026/S 000-041035
Published
5 May 2026, 1:52pm
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