Procurement

Provision of an IT Service Management (ITSM) Solution

  • Northern Ireland Assembly Commission

Procurement identifier (OCID): ocds-h6vhtk-0677f9

Description

The Northern Ireland Assembly Commission is seeking to procure a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will:

• Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.

• Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service.

• Streamline service delivery through automation and integrated workflows.

• Improve organisational resilience via knowledge base development and smarter incident management.

• Offer real-time reporting and analytics for improved decision-making.

• Enable accurate, organisation-wide asset visibility and control.

• Ensure change control policies and procedures are adhered to, with improved governance and documentation.

Notices

UK4: Tender notice

Notice identifier
2026/S 000-032514
Published
9 April 2026, 3:12pm
Show all versions Hide all versions