NW2942 - Intraday Workforce Optimisation Solution
- NORTHUMBRIAN WATER LIMITED
Procurement identifier (OCID): ocds-h6vhtk-0646fa
Description
Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to complement Genesys Cloud.
The solution should:
- Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of c6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term.
- Initial contract term: 3 years, with a break clause after year 1, and options to extend for 3+3+3+3years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL.
Notices
UK6: Contract award notice
- Notice identifier
- 2026/S 000-081496
- Published
- 26 August 2026, 4:30pm
UK4: Tender notice
- Notice identifier
- 2026/S 000-009993
- Published
- 4 February 2026, 1:34pm