Salesforce Service Cloud Voice
- Places for People
Procurement identifier (OCID): ocds-h6vhtk-060958
Description
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
Notices
F15: Voluntary ex ante transparency notice
- Notice identifier
- 2026/S 000-004568
- Published
- 19 January 2026, 9:05pm