Procurement

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Westminster City Council

Procurement identifier (OCID): ocds-h6vhtk-05f0f4

Description

Westminster City Council has awarded the contract to deliver a Customer Diagnostic.

Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

Notices

UK7: Contract details notice

Notice identifier: 2026/S 000-012169
Published: 11 February 2026, 8:20am

UK4: Tender notice

Notice identifier: 2025/S 000-084114
Published: 18 December 2025, 9:01am

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