Collection & Recovery Services
- Southern Water Services Limited
Procurement identifier (OCID): ocds-h6vhtk-058c38
Description
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs.
The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver:
Cost efficiency and value for money
Enhanced recovery outcomes
Improved customer experience
The new approach will modernise our debt recovery strategy by:
Introducing early-stage digital collection solutions to reduce default rates
Enabling proactive customer engagement earlier in the recovery journey
Maximising return on investment (ROI) through smarter, data-driven interventions
Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
Notices
UK4: Tender notice
- Notice identifier
- 2026/S 000-008722
- Published
- 2 February 2026, 8:32am
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-050570
- Published
- 21 August 2025, 2:52pm