Independent Complaints Adjudication Service for OFSTED (ICASO)
- Department for Education
Procurement identifier (OCID): ocds-h6vhtk-058a9f
Description
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.
The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
Notices
UK6: Contract award notice
- Notice identifier
- 2025/S 000-061681
- Published
- 2 October 2025, 12:49pm
UK4: Tender notice
- Notice identifier
- 2025/S 000-049873
- Published
- 19 August 2025, 2:50pm